Samsung.com Orders
- Thread starter tfou79
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EMGSM
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- Apr 8, 2015
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jlangner
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- Oct 9, 2016
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Latest email from Rakuten:
Just checking in to let you know we are still awaiting word on the inquiry we submitted for your Samsung order.
We haven't forgotten about you and will let you know as soon as we have any information to share. Your continued patience is greatly appreciated!
The Rakuten Member Services Team
Just checking in to let you know we are still awaiting word on the inquiry we submitted for your Samsung order.
We haven't forgotten about you and will let you know as soon as we have any information to share. Your continued patience is greatly appreciated!
The Rakuten Member Services Team
Mike Dee
Ambassador
- May 14, 2014
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So I sent them an email this morning as a reply to their latest "we're still waiting for Samsung". I wrote "Is it normal to wait this long? It has been one month, and one of the main reasons I ordered from Samsung.com is because of the Rakuten cash back." 4 hours later I got a reply "Great news! We were able to verify your order from Samsung and have added Cash Back to your account." Got the $63.00 in my account. Because of my delivery issues and having to cancel and reorder on March 11, it was only at 6% when I reordered instead of the 10% when I first preordered, but at least the wait is over!
I don't know if my email made this happen or just an amazing coincidence.
So don't give up hope!
I don't know if my email made this happen or just an amazing coincidence.
So don't give up hope!
bhatech
Trusted Member
- Nov 21, 2012
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I sent Rakuten email yesterday saying to resolve this long pending ticket and credit the cash back as promised or else I’m not going to use the service again. I gave them enough time to correct this 
And today
‘Great news! We were able to verify your order from Samsung and have added Cash Back to your account.
Feel free to reach out to us if you still have any questions. Happy shopping.’
And today
‘Great news! We were able to verify your order from Samsung and have added Cash Back to your account.
Feel free to reach out to us if you still have any questions. Happy shopping.’
Last edited:
azdmelani
Well-known member
- Jul 16, 2010
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Awesome!!!I sent Rakuten email yesterday saying to resolve this long pending ticket and credit the cash back as promised or else I’m not going to use the service again. I gave them enough time to correct this
And today
‘Great news! We were able to verify your order from Samsung and have added Cash Back to your account.
Feel free to reach out to us if you still have any questions. Happy shopping.’
Still waiting on mine.
nuangel2
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- Dec 10, 2015
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buzzy3970
Well-known member
- Jun 30, 2011
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They honestly seem to be honoring everyone that sends a follow up email wondering what happened. I sent my response after purchase passed a month and they later sent email saying they were giving me a credit. Really honorable.
buzzy3970
Well-known member
- Jun 30, 2011
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Are you replying directly via the emails they've sent? This is all I said and they responded in about a day.
Mike Dee
Ambassador
- May 14, 2014
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I sent a email reminder to my ongoing email with them. They finally gave me the credit though they never heard from Samsung
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