Samsung (direct from them): Note 8 Pre-Order Thread

[LdotAdot13]

So when I ordered on the 29th I got a charge ($512) on my card but today there isn't a charge anymore is that normal? I'm using a debit card because I don't have a credit card.

Yes, that is normal. The pending charge disappears and the actual charge will take it's place.

 

[bdelio]

Funny but I still have two Note7 (no I'm not using them lol).

I was thinking of calling Samsung and asking if they would honor the trade-in offer still. I mean it's the phone that the whole offer is based around...

Anybody already ask?

Check out the Note 7 recall website. There's a number on there you can call for the recall. Maybe they can help you return the Note 7 for a Note 8. It's worth a shot

 

[Bruce Mao]

There have been times when a tag has been left for me at the door. In all those situations I've been able to go pick up the package the SAME day. I haven't experienced having to wait one more day before picking up a package.

Lucky! I've had it happen to me a few times. Didn't want to take the chance of it sitting just a few miles away and I'd have to agonizingly wait until the next day.

 

[ejcrossl]

Ordered the unlocked version from Samsung direct on the 1st day. Canceled a day later after I read the band issues with Verizon and the unlocked version. Ordered directly from Verizon the same day. Today I cancelled with Verizon and then order a Verizon version from Samsung directly. I did not like the option of bill credits. I would rather just pay for it outright. Plus I ordered a iPhone 5 for $90 and will use that as my trade-in.

This thread is awesome!

where did you read about unlocked issues on Vz?

 

[Juju2x]

To Update on UPS,

Had to drop off a shipment today and asked them to hold my Note8
Gave them the tracking number and he typed it into computer confirmed my name and said it would be there tomorrow.

Website does not show like it normally does for a hold so I guess we will see tomorrow.
Hoping for the best

I called UPS to see if they would hold the shipment & they told me the shipper has restricted that option. They will attempt to deliver it 3 times.

 

[Sargon Aelther]

I almost went with the black dual sim but couldn't think of a senario where it would be needed, hopefully the black standard one should ship on time.

Pretty sure it will. So far it seems that only the Dual-Sim black one was delayed. Well them main reason I got it was because the price was the same, so I though "Eh what the heck... Maybe some day I'll try those weird sim adaptors to tose both a 2nd sim and an sd card".

 

[stoufferb23]

Ahh. Got ya. Thank you for Letting me know. I did end up calling ups and was told "yes you can pick up here" then I explained that there had been some online buzz about that particular item and that they weren't allowing for any modification of the shipment. She says "yes I do see here that the block on changes was requested by the shipper.
I asked her how that made sense, and stated that it was far safer and had less liability to have it picked up AND SIGNED FOR with valid state ID or license. None the less tomorrow, it's on like Megatron.

 

[Ronald Rivera1]

Yes, that is normal. The pending charge disappears and the actual charge will take it's place.

My charge disappeared too.

 

[AZwldcats]

I called UPS to see if they would hold the shipment & they told me the shipper has restricted that option. They will attempt to deliver it 3 times.

Phone reps will always do that.
Only way you may have better luck would be to go in or call local Depot. (Not a UPS store)

 

[jhimmel]

It's likely because you ordered on 8/30. From what I can tell, most of the shipments that are in transit are to those who placed an order on or just after 8/24. Mine is in transit and I placed it on 8/24. It'll just be a little longer!

No, placed my order on the 24th and mine is the same as his - Still just shows Order Placed with option to cancel. I called and got a clueless response. She said my order looks fine, that it won't be charged or confirmed until it's ready to ship, and no one's order is shipping yet. Ok.

 

[MidnightWest]

Yes...finally mine is in transit should get it tomorrow

 

[Chris Vizzini]

I called Samsung at a different number than than the 800 number and here is what I was told the, now, official release date.

If you already have your tracking number, you'll be receiving your phone tomorrow. If you do not yet have a tracking number, you will be getting your phone September 14th. I mentioned that being part of the Note 7 promo consisted of getting your phone early to which she replied sorry for the inconvenience you'll be getting your phone on the 14th.

I then asked, do be clear, that the Note 7 promo that included early shipping was no longer valid. She gave me the scripted reply of sorry for the inconvenience you'll be getting your phone on the 14th.

So those of you who have tracking numbers, yay! For those of us that don't, boo.

 

[MidnightWest]

Yes...finally mine is in transit should get it tomorrow

Ordered on Aug. 24th BTW

 

[Ca_lvn]

I'm guessing demand was greater than expected

 

[BlueGoldAce]

That's the script. They will conyinue to ship over the next few days. Samsung committed to the 14th, they are not going to commit to anything else.

If they beat the 14th, then they have a happy customer. If they deliver on the 14th, then they met their obligation and the customer has no room to complain.

Calling them does nothing but waste your time. Calling them will not get you your phone any faster.

 

[Ca_lvn]

A year ago there was no Note ,now we're complaining about not being the first to receive!

 

[Chris Vizzini]

That's the script. They will conyinue to ship over the next few days. Samsung committed to the 14th, they are not going to commit to anything else.

If they beat the 14th, then they have a happy customer. If they deliver on the 14th, then they met their obligation and the customer has no room to complain.

Calling them does nothing but waste your time. Calling them will not get you your phone any faster.

I called yesterday just to make sure there wasn't a snafu with the order cuz it's been sitting at pre-order so long. Order was fine she said but wouldn't ship till the end of October. I knew that couldn't be right.

So called today to clarify she was wrong, she was. But thought I'd ask about the promo and delivery as many seem as confused as I. Wasn't a waste of time. Got my answer and trying to help others.

 

[BlueGoldAce]

I called yesterday just to make sure there wasn't a snafu with the order cuz it's been sitting at pre-order so long. Order was fine she said but wouldn't ship till the end of October. I knew that couldn't be right.

So called today to clarify she was wrong, she was. But thought I'd ask about the promo and delivery as many seem as confused as I. Wasn't a waste of time. Got my answer and trying to help others.

Your answer was scripted. I'm not trying to be mean, but what is the logic of shipping a select few phones, and then making 95% of pre-order customers wait? It's simply business strategy. If you call they are not allowed to tell you that you will get your phone on a certain date prior to the release date, unless you already have tracking. Because the logistics of the delivery is handled by another company, and the commitment to the customer is the 14th. Samsung is not going to make a promise that they are then going to be obligated to keep, or face and unhappy customer.

As you said in your own statement, the previous day you got false information. The representatives know little to nothing about the shipping dates. I've seen the same thing happen with the last year launch of the note, the iPhone launch every year, the S8, the S7, the HTC phones. Every year people on forums like these call UPS, and they call the customer service reps to companies, and expect to get a true answer. Maybe they rarely do.

But the logistics of this, is that whoever is handling the shipment has a list of phones in a certain order, and these phones are being unracked and labeled for pick up by UPS. The phone is then picked up by ups and delivered.

I could be wrong, and not a single new phone will ship before the end of next week, but if I had money I would bet we will continue to see movement throughout this week and next week. The sooner you ordered your phone, the sooner you will get it, most likely.

In the past I have been that person who is called, and 95% of the time I got the incorrect answer. Last year I pre-ordered the Note 7 through T-Mobile, and my phone and my wife's Note 7 both received tracking numbers two weeks prior. I called customer service for both T-Mobile and ups, and they both said that I would get the phone the next day. Several Forum members at XDA got the same response. The phones didn't move for another seven days. Customer reps rarely have a clue.

 

[Chris Vizzini]

Your answer was scripted. I'm not trying to be mean, but what is the logic of shipping a select few phones, and then making 95% of pre-order customers wait? It's simply business strategy. If you call they are not allowed to tell you that you will get your phone on a certain date prior to the release date, unless you already have tracking. Because the logistics of the delivery is handled by another company, and the commitment to the customer is the 14th. Samsung is not going to make a promise that they are then going to be obligated to keep, or face and unhappy customer.

As you said in your own statement, the previous day you got false information. The representatives know little to nothing about the shipping dates. I've seen the same thing happen with the last year launch of the note, the iPhone launch every year, the S8, the S7, the HTC phones. Every year people on forums like these call UPS, and they call the customer service reps to companies, and expect to get a true answer. Maybe they rarely do.

But the logistics of this, is that whoever is handling the shipment has a list of phones in a certain order, and these phones are being unracked and labeled for pick up by UPS. The phone is then picked up by ups and delivered.

I could be wrong, and not a single new phone will ship before the end of next week, but if I had money I would bet we will continue to see movement throughout this week and next week. The sooner you ordered your phone, the sooner you will get it, most likely.

In the past I have been that person who is called, and 95% of the time I got the incorrect answer. Last year I pre-ordered the Note 7 through T-Mobile, and my phone and my wife's Note 7 both received tracking numbers two weeks prior. I called customer service for both T-Mobile and ups, and they both said that I would get the phone the next day. Several Forum members at XDA got the same response. The phones didn't move for another seven days. Customer reps rarely have a clue.

Agree. Just so my order went through was the main thing. Early ship would have been nice, but can't hurt to ask.

 

[franky_402]

looks like my phone just arrived in Indianapolis Indiana about 10 minutes ago