Bummer....the phone has been sitting in "confirmed" status for over 24-hours (and the Gear 360 says "Preorder"). Do you suppose they are not shipping my phone until the 360 is ready to ship? Hurry up and wait! 
Samsung (direct from them): Note 8 Pre-Order Thread
- Thread starter Almeuit
- Start date
As of today, still no update to my status. Shows Pre-Order status, purchased 8/27, Unlocked variant. I used the Chat feature on the website just to see what they would tell me today. Said it would be shipped in 3-5 business days.
This is after an email I initiated with CS telling me it would be received on 9/15. A Chat agent saying it would be 9/16, a phone rep told me by 9/20, another Chat saying first week of October, and then today 3-5 business days.
It must have something to do with it being an Unlocked phone. I also emailed the office of Samsung's US president, but never received a response. It is hard to believe their CS cannot offer a real explanation or that Samsung is unable to ship one phone that was spoken for almost a month ago.
This is after an email I initiated with CS telling me it would be received on 9/15. A Chat agent saying it would be 9/16, a phone rep told me by 9/20, another Chat saying first week of October, and then today 3-5 business days.
It must have something to do with it being an Unlocked phone. I also emailed the office of Samsung's US president, but never received a response. It is hard to believe their CS cannot offer a real explanation or that Samsung is unable to ship one phone that was spoken for almost a month ago.
Blues Fan
Well-known member
- Jun 21, 2015
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If you don't care about the $425 I'd just order it from Best Buy and get it in a couple days, the black version that is. The silver at BB will take a bit longer.
I don't mind waiting, it's just the lack of communication that is frustrating. I am getting the phone for $586 after Note 5 trade in, 3% CB Chase credit card, and $75 back from Ebates. I would like to get the best deal possible when purchasing the phone...if they allow me.
Blues Fan
Well-known member
- Jun 21, 2015
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I don't blame you. If I didn't get the trade in deal for the Note 8, I probably would have just stuck with the s8 plus. $930 as Flossy says is too damn high. He's really ripped them for the price of the Note 8.
I got the money to buy it, that isn't the problem but I still don't want to be spending a grand for a phone.
I gotta give credit to LG for not jacking the price of the V30 up despite the now improved screen on it and DAC audio. My biggest complaint with the V20 was no AMOLED screen. After using AMOLED for years with Samsung it just wasn't the same. If I didn't get the Note 8 I'd look into the V30 with the flat screen and OLED.
I'm one among the many waiting patiently! Looking over the thread I can see I am definitely not the only one waiting for my pre-order from August. It's infuriating. What's the point of pre-ordering if carriers will have the phone before you do?
That would be a dream come true, but I would also settle for a simple "I'm sorry we are working on it as fast as we can" too
crackercraig
Well-known member
- Jul 6, 2013
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Not sure if anyone is aware of other forums but there is a website for another forum that I found when I googled Samsung Note 8 preorder delay.
Hope I'm allowed to post it
https://forum.xda-developers.com/galaxy-note-8/how-to/note-8-direct-samsung-waiting-t3664065/page151. I read thru a lot of it and it's exactly what we are all saying buy amplified times 100.
Forum dot Xda developers dot com just in case the link is blocked.
Anyway I got my delivery today and all I got was the wireless charger. I'm fed up. I waited on hold for just over 2 hours today to be connected to a woman who said she was in Canada. Whether that's true of not who knows. I'd bet it isn't. When i gave her my address and told her my street name she had no idea when I said terrace. Like it was a foreign word. I had to spell it at least 5 times for her to get it.
When someone tells u Main Street u get it. Main road u get it. Main terrace u get it. This woman had no clue. Anyway enough about that. I said earlier in the week that if my phone wasn't shipped Wednesday I was going to cancel my order. The problem is I tried to cancel and was told it's in confirmed status and might ship tomorrow or sometime early next week and I am not allowed to cancel. All I can do is refuse the delivery and once they get the phone back they will issue a full refund in 7-10 business days. So now I have a decision to make. Do I suck it up and still give these a holes my money or do I call my credit card company and dispute the charge and just refuse it when it comes. I really want the phone but I'm also very stubborn. And don't want to give them a dime because of the way they handled this whole mess. On the other forum that I referenced there are countless people that have cancelled their order and bought the phone already from another source.
I'm at a loss. It's not even just about the phone any more. It's about the way they treat and communicate with their customers. I've been home from work with an injury since the beginning of August and I go back to work Monday and I won't even be home to sign for the delivery. I tried changing to my work address and she told me she isn't able to change anything on the order when they are getting ready to ship
Hope I'm allowed to post it
https://forum.xda-developers.com/galaxy-note-8/how-to/note-8-direct-samsung-waiting-t3664065/page151. I read thru a lot of it and it's exactly what we are all saying buy amplified times 100.
Forum dot Xda developers dot com just in case the link is blocked.
Anyway I got my delivery today and all I got was the wireless charger. I'm fed up. I waited on hold for just over 2 hours today to be connected to a woman who said she was in Canada. Whether that's true of not who knows. I'd bet it isn't. When i gave her my address and told her my street name she had no idea when I said terrace. Like it was a foreign word. I had to spell it at least 5 times for her to get it.
When someone tells u Main Street u get it. Main road u get it. Main terrace u get it. This woman had no clue. Anyway enough about that. I said earlier in the week that if my phone wasn't shipped Wednesday I was going to cancel my order. The problem is I tried to cancel and was told it's in confirmed status and might ship tomorrow or sometime early next week and I am not allowed to cancel. All I can do is refuse the delivery and once they get the phone back they will issue a full refund in 7-10 business days. So now I have a decision to make. Do I suck it up and still give these a holes my money or do I call my credit card company and dispute the charge and just refuse it when it comes. I really want the phone but I'm also very stubborn. And don't want to give them a dime because of the way they handled this whole mess. On the other forum that I referenced there are countless people that have cancelled their order and bought the phone already from another source.
I'm at a loss. It's not even just about the phone any more. It's about the way they treat and communicate with their customers. I've been home from work with an injury since the beginning of August and I go back to work Monday and I won't even be home to sign for the delivery. I tried changing to my work address and she told me she isn't able to change anything on the order when they are getting ready to ship
crackercraig
Well-known member
- Jul 6, 2013
- 52
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Ordered 9/12 att orchid grey and s-view flip case, which do you think will come first or do you think they will wait to ship both together xD?
Highly doubt it especially based on shipping separately. Say even on order. Good luck
My Unlocked Pre-Order from 8/27 FINALLY switched to confirmed status overnight. I don't think ALL orders were delayed as many people have received them. I emailed e-commerce yesterday and I received the following at 4:09AM:
Thank you for taking the time to contact us at Samsung Technical Support.
After reviewing your account with order number, we see that the order is confirmed.
Due to the offers available only from Samsung with the promotional gifts, there are huge orders placed, where all orders have been delayed in shipment & being shipped at once.
Based on the order placed date & time, to fulfill the orders, the deliver dates were emailed to all our loyal customers again. You may receive the email with in 24-48 hours with a fresh delivery date.
Thank you for taking the time to contact us at Samsung Technical Support.
After reviewing your account with order number, we see that the order is confirmed.
Due to the offers available only from Samsung with the promotional gifts, there are huge orders placed, where all orders have been delayed in shipment & being shipped at once.
Based on the order placed date & time, to fulfill the orders, the deliver dates were emailed to all our loyal customers again. You may receive the email with in 24-48 hours with a fresh delivery date.
Mine went from "confirmed" to "shipped" within a few hours, so it's anyone's guess. There doesn't seem to be any rhyme or reason for how they progress.
bigmo555
Well-known member
- Oct 14, 2012
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Woo-Hoo!!!!!
Mine switched from Preordered to Confirmed at 11am, and then at 3pm I got an email with a FedEx tracking number showing that my phone was shipped!!!
Is it a coincidence that I emailed aimee.schott@partner.samsung.com last night saying that I was going to buy an iPhone 8 if I didn't get my phone soon? Who knows...
Mine switched from Preordered to Confirmed at 11am, and then at 3pm I got an email with a FedEx tracking number showing that my phone was shipped!!!
Is it a coincidence that I emailed aimee.schott@partner.samsung.com last night saying that I was going to buy an iPhone 8 if I didn't get my phone soon? Who knows...
hmmm, case is showing as confirmed now but the rest all shows as preorder still xD
Update: Woke up this morning, phone and charger switched to confirmed, so hopefully they come sometime next week ^_^
Update: Woke up this morning, phone and charger switched to confirmed, so hopefully they come sometime next week ^_^
Last edited:
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