Samsung: Galaxy Note 9 Pre-Order Thread

[TechSupport4U]

So I ordered a note 9 128gb ocean blue unlocked and it left a hold in my bank, then the money came back and I accidentally canceled but the order is still there and it hasn't charged me back again. Will it arrive even so?

 

[Waternut13134]

No the systems take a while to update with the cancelation.

 

[amyf27]

Fedex not pick up on Sunday .

hopefully we will have tracking by tonight

So is fedex the known carrier for Samsung.com orders? This is my first samsung. Com preorder. Mine is still showing preordered Note 9, no cancel button, and headphones in process. I check fedex and ups regularly.

 

[anon(661246)]

I hope we can hold the package at a fedex location

 

[technutcounselor]

I hope we can hold the package at a fedex location

Samsung won’t allow that. I ordered an S9+ from them and they wouldn’t let me.

 

[Waternut13134]

The past few launches have been fedex so were only assuming. Nothing confirmed so far.

 

[Blues Fan]

Still same status. I can't cancel the pre order but my bank account still has not been charged. I'm trying to chat with samsung to see if everything is on track still.

 

[anon(661246)]

Samsung won’t allow that. I ordered an S9+ from them and they wouldn’t let me.

Darn

 

[anon(661246)]

Samsung won’t allow that. I ordered an S9+ from them and they wouldn’t let me.

If I knew that I wouldn't have ordered from them

 

[Blues Fan]

Just message samsung. Everything good with my debit card but they tell me it will be shipped 3-5 business days. Wtf!

I have checked your order details and see that your order has been confirmed. You can expect it to be shipped within 3-5 business days.
18:08 PM
18:09 PM
so i should get it by the 24th as it said when I ordered? I reserved it a day before pre order

Your card is authorized for payment. You will be charged once your order has been shipped.
18:09 PM

 

[amyf27]

Just message samsung. Everything good with my debit card but they tell me it will be shipped 3-5 business days. Wtf!

I have checked your order details and see that your order has been confirmed. You can expect it to be shipped within 3-5 business days.
18:08 PM
18:09 PM
so i should get it by the 24th as it said when I ordered? I reserved it a day before pre order

Your card is authorized for payment. You will be charged once your order has been shipped.
18:09 PM

I'm willing to bet that is their default answer because they're not supposed to disclose if anything shipped early there's supposed to basically tell you it'll get there by the 24th

 

[amyf27]

Just message samsung. Everything good with my debit card but they tell me it will be shipped 3-5 business days. Wtf!

I have checked your order details and see that your order has been confirmed. You can expect it to be shipped within 3-5 business days.
18:08 PM
18:09 PM
so i should get it by the 24th as it said when I ordered? I reserved it a day before pre order

Your card is authorized for payment. You will be charged once your order has been shipped.
18:09 PM

Did u pick expedited shipping

 

[idroidmyself]

I hate to be “that” guy, but pestering their customer service online more then likely won’t get you anywhere, unless you have a legit issue. You could ask six different reps and get ten different answers. I have to imagine that they couldn’t care less about our phones or when we get them. You’re just a number in a que of people probably asking the same thing as you are.

 

[Blues Fan]

Did u pick expedited shipping

Yes, that's what I have. That was the only option given. I would have done overnight if it was an option.

 

[amyf27]

Yes, that's what I have. That was the only option given. I would have done overnight if it was an option.

Don't trust what they say about the 3 to 5 days keep checking your order and check the FedEx and UPS logins if you have those apps so you can tell if anything is been printed or is heading your way to your location

 

[Waternut13134]

This happens every launch, Lets be real CS reps really have no idea what they are talking about. This isnt Samsungs first phone launch and they have contracts with carriers (FEDEX,etc) to get these devices to the customers by the 24th. Heck with the iPhone X launch we all were watching our phones depart China the morning before launch and we all got them on launch day.

 

[paris8989]

I’m not checking ups or FedEx I have bank account to alert me when a charge hit my account then I Know I should receive an shortly with tracking information. Hopefully we all get ours phone before or on the 24th

 

[bhatech]

It's more like they have no clue rather than they are not disclosing

I firmly believe the customer service reps have less knowledge about when it ships than the collective knowledge of all the forum members who have gone thru this multiple times

I'm willing to bet that is their default answer because they're not supposed to disclose if anything shipped early there's supposed to basically tell you it'll get there by the 24th

 

[jhimmel]

It's more like they have no clue rather than they are not disclosing

I firmly believe the customer service reps have less knowledge about when it ships than the collective knowledge of all the forum members who have gone thru this multiple times

Exactly. The reps know there is a new phone and it's supposed to ship soon. They know what they have been told to say (sort of) - they have no further "inside knowledge".

 

[Ssusers]

anyone have phone number of samsung warehouse ? I need to make a call to them