samsung photos and video won't open on laptop

[Android Central Question]

Hello,

I connect my phone to my laptop with a cable and then I cut and pasted some videos and photos onto my lap top into a new folder on my desktop.

However the files are now suddenly very big on my laptop - each JPEG is around 8gb and none the videos or photos will open.

Can anyone help me please?

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you

https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

How are you accesing them on computer?

 

[Lexo1975]

Hi

I registered as you suggested

I'm accessing the files in the usual way via media player or with photos - The folder has files with icons but they aren't showing as thumbnails and the files are huge

 

[Lexo1975]

I get 0xc10100bf error

 

[mustang7757]

Hi

I registered as you suggested

I'm accessing the files in the usual way via media player or with photos - The folder has files with icons but they aren't showing as thumbnails and the files are huge

Hi , welcome!
How about on the phone they open ok ?

 

[Lexo1975]

no because I "cut" them

 

[Lexo1975]

can I restore "cut" files on my phone?

 

[mustang7757]

no because I "cut" them

For video you you shorten them?

 

[Mooncatt]

can I restore "cut" files on my phone?

You can try, so long as you haven't cut or copied anything else. This sort of issue is why it's best to copy, not cut, so the originals remain until you've verified the transfer went smoothly.

As to the problem at hand, are you sure you're trying to view jpegs and not RAW files?

 

[Lexo1975]

property type says JPG File (.jpg) but the file size says 7.83 GB (8,410,485,552 bytes)

 

[Lexo1975]

Please help me

 

[Lexo1975]

If I had to guess I'd say the files have not been compressed properly. Perhaps I am missing a codec or driver but Ive search ed and searched and I can't find anything to help. These are videos of my children Id really like to recover

 

[Mooncatt]

Please help me

Please try to be patient, as we are regular people like you just visiting and volunteering at this site, so sometimes replies will lag.

I wouldn't rule out a corrupted transfer. Did you transfer a combined total of about 8 GB of photos?

On a side note, did you have Google Photos set to backup your photos? If so, it may be less frustrating to download the backed up photos and just start over again.

 

[Lexo1975]

The size of each individual file is 7 or 8 GB is both video and photo. No backup I'm afraid.
Is is possible to recover a corrupted transfer?

 

[Mooncatt]

The size of each individual file is 7 or 8 GB is both video and photo. No backup I'm afraid.
Is is possible to recover a corrupted transfer?

File recovery is kinda hit and miss, but it is possible.

 

[mustang7757]

The size of each individual file is 7 or 8 GB is both video and photo. No backup I'm afraid.
Is is possible to recover a corrupted transfer?

Were they back up to Google photos or Samsung cloud?

 

[Lexo1975]

Its 1:30am here and I'm freaking out a little. Please can you help me. What are my options?

 

[Lexo1975]

the photo and videos were not backed up to either google photos or Samsung cloud

 

[mustang7757]

Its 1:30am here and I'm freaking out a little. Please can you help me. What are my options?

We trying see if we can get some other team members to help out .