Samsung s24

[stella999]

I have just bought Samsung s24. I am having problems doing anything with it, I can't get onto Google at all. I have reset the phone loads of times. I can't update anything as I can't get onto play store.
Have attached a pic.
Any ideas please as at the moment it is a piece of junk. I can't transfer any data or anything, can't up date anything.

 

[B. Diddy]

When you got this phone, did you have to set it up like it was a brand new phone? If so, did you have any issues setting it up with your Google account?

Where did you get the phone? Are you certain it's a legit Samsung phone? There are a LOT of fake knockoffs on sites like Wish, AliExpress, and even Amazon.

 

[Laura Knotek]

Are you sure this is really an S24? The WiFi icon looks different than what is on mine.

 

[stella999]

When you got this phone, did you have to set it up like it was a brand new phone? If so, did you have any issues setting it up with your Google account?

Where did you get the phone? Are you certain it's a legit Samsung phone? There are a LOT of fake knockoffs on sites like Wish, AliExpress, and even Amazon.

Yes brand new phone still in the box. I am beginning to think it is a knock off. How can I tell please. Thank you for replying

 

[stella999]

I am beginning to believe it isn't a genuine one.

 

[B. Diddy]

Where did you get it?

Try running a couple of different device info apps, and see what they report. I suggest Device Info HW and CPU-Z. The biggest giveaway is usually the CPU -- the S24 should have the Qualcomm Snapdragon 8 Gen 3 or the Samsung Exynos 2400 (depending on the region that phone was intended for). If the app reports anything else (often Mediatek), then it's a knockoff.

Show us some screenshots of those tests (primarily the screens that show the important hardware, like CPU, RAM, internal storage, etc.).

 

[Laura Knotek]

Here's how CPU-Z shows my Snapdragon S24 Ultra.

 

[stella999]

Are you sure this is really an S24? The WiFi icon looks different than what is on mine.

How would I check please?

 

[stella999]

Where did you get it?

Try running a couple of different device info apps, and see what they report. I suggest Device Info HW and CPU-Z. The biggest giveaway is usually the CPU -- the S24 should have the Qualcomm Snapdragon 8 Gen 3 or the Samsung Exynos 2400 (depending on the region that phone was intended for). If the app reports anything else (often Mediatek), then it's a knockoff.

Show us some screenshots of those tests (primarily the screens that show the important hardware, like CPU, RAM, internal storage, etc.).

It won't let me down load it. I am in Bulgaria and we pay at the couriers office, I have put a claim in there as the then pay the money to the sender.

 

[stella999]

Tried both apps but all it wants to do is put it onto other phones

 

[B. Diddy]

Hmm, I guess if you can't log into the Play Store, you won't be able to install apps from the Play Store.

When you first took the phone out of the box and turned it on, did it immediately go to the homescreen? Or did you have to go through the process of setting up the phone with your Google account?

Do you still have the box the phone came in? If so, take a picture of the fine print on the back of the box and show it here. Knockoffs often have a lot of obvious typos.