Samsung S7 audio recordings corrupting?

A

AC Question

I switched from s5 to s7 about 6 months ago. I use audio recording device quite a bit for work purposes. Everything file prior to switching to S5 is perfectly audible however any recording for the past 6 months since my S7 will playback the recording in its entirety perfectly fine, however a few days later when I go back to the recording to listen to recording again, it will play for approximately 10 or 20 minutes and the rest of the recording is completely lost ( as if the file corrupted). This happens to random files and for random amounts of recorded time. I never know if my recording that was there 1 day perfectly fine will work a few days later. Samsung customer services tells me its a Google app problem!

Never had this problem with Blackberry, IPhone or S5 and all my files prior to switching to S7 are perfectly fine... its only since I changed to S7.

Any advice on what is causing this problem and how to fix it to get my files back to hear the entire recording?
 

Forum statistics

Threads
943,446
Messages
6,918,905
Members
3,159,021
Latest member
stevenharvi