Samsung S9 can't hear me when on a call - they not muted

[GazCBG]

Hi,

I have a Samsung S9 when I am on a call and press the speaker, I can, hear them but they can't hear me.
They are not muted, and the mic works on voice recorder.

I am using the Samsung Phone App that came with the phone.
Where would I check to see if it been disabled in the settings somehow.

Everything is updated.

Regards,
Gaz

 

[mustang7757]

Welcome to AC

Check Samsung members app for diagnostics utilities to test speakers and mic , on newer Samsung its in device care but yours probably still in Samsung members app

 

[B. Diddy]

Welcome to Android Central! It's possible the voice recorder uses a different mic than speakerphone, so it could still be due to a defective mic.

Also, does this happen in Safe Mode? https://www.hardreset.info/devices/samsung/samsung-galaxy-s9/safe-mode/

 

[Mr Bojangles1]

Go to app info for your dialer app in your phone settings and under permissions make sure that permissions needed for it are not denied, like microphone.

 

[GazCBG]

Hi,

Thanks for all the replies and welcomes

It to have been a dirty mic 2, which is the top mic on the S9

Which out found out when, I ran Samsung members app tests (Thanks mustang7757 didn't know that app was a thing).

It would pick up on mic 1 ok, but mic 2 at the top, unless I shouted, so cleaned it out and it working better now.

I made a test call and they could hear me ok.

Regards,
Gaz

 

[mustang7757]

Hi,

Thanks for all the replies and welcomes

It to have been a dirty mic 2, which is the top mic on the S9

Which out found out when, I ran Samsung members app tests (Thanks mustang7757 didn't know that app was a thing).

It would pick up on mic 1 ok, but mic 2 at the top, unless I shouted, so cleaned it out and it working better now.

I made a test call and they could hear me ok.

Regards,
Gaz

Yeah pretty good diagnostic tool , glad you got it going