I received the 'Your trade-in results' email yesterday stating,:
Because your Trade-in device,
Galaxy Z Flip4, did not satisfy all requirements of our Trade-in Program Terms and Conditions, your
Credit Card account used for order
#USxxxxxxxxx will be charged
$xxx, plus applicable taxes.
Picture from email:
Must be a magical device, as I packed up an excellent condition Watch 3 & upon opening the box they pulled out a broken Galaxy Z Flip4.
..(Prest-O Change-O)..
My Watch trade-in spent 6 days sitting in a FedEx warehouse in Texas. It was scanned out & then scanned in as 'delayed' within 2 minutes. My Husband's watch trade-in was shipped at the same time as mine but while mine was delayed, his went out for delivery.
I was fortunate to work with a helpful Samsung support representative & the charge back was waived.
My husband reached out to Samsung support, as while his trade-in was confirmed delivered, after waiting for three weeks, he hadn't received any further communication. It looks like it was 'lost' at the Hyla Mobile facility. The Samsung rep manually completed the trade-in.
Two trade-ins shipped at the same time, from same household...both transactions had problems...
Samsung treated us very well, couldn't have asked any more from them. Thanks to those Support Reps. But these situations are so stressful. I can't blame Samsung for either one of these situations. It appears, on the surface, in our cases, FedEx & Hyla Mobile.