I just chatted with Sprint. Here's is the transcript:
Jessica: Thank you for pre-ordering the new HTC EVO 4G LTE. Your order has been processed and is at our warehouse awaiting shipping. The launch date is May 18th and you can expect to receive your order before or by the public launch. I am unable to speculate on an exact shipping date for your order, but you will receive an email with your tracking information as soon as the order ships out. Thank you for your patience as we are working very hard to ship your order out before or on the launch date.
Jessica: You can check your order status on
Sprint | Check Your Order Status and the tracking number will also be there when your order ships out. For more information regarding pre-orders please visit
Learn about pre-ordering select devices
You: My order is in your warehouse and not held up at US Customs, is that what you are saying?
Jessica: I am not aware of this hold up at the US Customs.
Jessica: Please Click Here to get the latest news one device releases and other Sprint news.
You: So I will definitely receive this order by May 18th?
Jessica: Yes, that is correct.