Silicone Sleeves for The Beans

[SeanD_Colorado]

Yeah that tab does look a bit uncomfortable looking but really it's no bother, Kizzy has the smaller rings on the buds, I have the larger ones so when you look at Kizzy's pictures they actually look better.

I don't mind the looks, I was just hoping it didn't create a "hot spot." I really like the idea of these. My left one always feels like it wants to fall out. It never actually has, but I don't like the feeling

Yeah I was hoping for the part number for the black ones for my black beans.

I am attempting to get the black ones as well. I am guessing it is probably just a last letter variation, such as C for copper, B for black, W for white. But not certain.

 

[SeanD_Colorado]

OK. I did the request through Samsung Chat on the Samsung Store App. The entire processs took about 1 hour from start to finish, which sounds worse than it really was. Most of it was waiting for responses and "holding" while they checked their resources, submitted the order, had to have the order reviewed etc. Just some minimal "sure, no no problem" responses from me to the occassion requests for more time after the initial conversation/discussion about what I was looking for.

Alledgedly part of the wait was that their system was down for updates and she (Tricia, Samsung Customer Care) had to wait for it to come back up to complete the request. Hopefully it will be a shorter process for anyone else.

The response I received was "The skin caps or sleeves are not in-box accessories, but I am happy to inform you that we can send them to your address to allow better fit of your Galaxy Live Buds."

The end result was that they are supposed to ship them to me within 5 business days. I may receive or apparently may not ("you may receive) an email or direct phone call from the accessories team with an update to for my request.

Now to see what comes, if it comes. I am hoping they do actually ship me black, but copper caps on the black buds wouldn't be horrible.

 

[Cletis169_1]

OK. I did the request through Samsung Chat on the Samsung Store App. The entire processs took about 1 hour from start to finish, which sounds worse than it really was. Most of it was waiting for responses and "holding" while they checked their resources, submitted the order, had to have the order reviewed etc. Just some minimal "sure, no no problem" responses from me to the occassion requests for more time after the initial conversation/discussion about what I was looking for.

Alledgedly part of the wait was that their system was down for updates and she (Tricia, Samsung Customer Care) had to wait for it to come back up to complete the request. Hopefully it will be a shorter process for anyone else.

The response I received was "The skin caps or sleeves are not in-box accessories, but I am happy to inform you that we can send them to your address to allow better fit of your Galaxy Live Buds."

The end result was that they are supposed to ship them to me within 5 business days. I may receive or apparently may not ("you may receive) an email or direct phone call from the accessories team with an update to for my request.

Now to see what comes, if it comes. I am hoping they do actually ship me black, but copper caps on the black buds wouldn't be horrible.

That's nice I keep getting I don't know call sales. Emailed sales and no response.

 

[evohicks]

Sorry, forgot post a part number for the black caps....

 

[SeanD_Colorado]

Sorry, forgot post a part number for the black caps....

View attachment 326556

Ah. So it isn't C for Copper, B for Black.

I wonder if it is A for Black, B for white, C for copper? Anyone have the part number for white?

 

[memphisboy]

I was able to connect on Samsung chat to Customer Care
- Told them I was needing to return my Galaxy Buds Live due to them being very slippery and not properly fitting in my ear
- I then asked if they had a rubber/silicone cover to improve the fit of the Galaxy Buds Live
- The rep stated that they had the "Bud Sleeves" they could send out
- Took my info, issued me a service number, and advised me to watch my email for when they ship
- 10 minute chat convo

 

[evohicks]

Ah. So it isn't C for Copper, B for Black.

I wonder if it is A for Black, B for white, C for copper? Anyone have the part number for white?

Possibly.

 

[evohicks]

I was able to connect on Samsung chat to Customer Care
- Told them I was needing to return my Galaxy Buds Live due to them being very slippery and not properly fitting in my ear
- I then asked if they had a rubber/silicone cover to improve the fit of the Galaxy Buds Live
- The rep stated that they had the "Bud Sleeves" they could send out
- Took my info, issued me a service number, and advised me to watch my email for when they ship
- 10 minute chat convo

Now that is what we're missing here in the UK, but after more and more orders they will finally get the idea

 

[bandofbrothers2112]

Now that is what we're missing here in the UK, but after more and more orders they will finally get the idea

I'd be prepared to pay for them to be honest.

Maybe they'll add them as an accessory !

Anyway thanks for the heads up for the part number which I'll add to my ever growing list of emails to Samsung UK Parts department.

Lol.

 

[Kizzy Catwoman]

I am glad we are finally getting somewhere with these. Maybe all our requests will start filtering through and more reps will know about them. Surely they should have been briefed on these and would make sense to include them in the box.

I am so glad that first member mentioned them though as mine now fit without slipping out. Only my left ear but bouncing around on a mobility scooter did loosen it originally and after I got my caps I went out on it to the shop and no issue at all.

 

[j_hansen]

I'm just trying through the chat again while I'm sitting in front of the telly anyway

 

[SeanD_Colorado]

I'm just trying through the chat again while I'm sitting in front of the telly anyway

That was pretty close to my approach, though I was browsing forums rather than watching TV.

...Only my left ear but bouncing around on a mobility scooter did loosen it originally and after I got my caps I went out on it to the shop and no issue at all.

It is the left ear that always feels loose on mine too. What is it about the left year? It always feels like it wants to fall out. It never actually does, but it is disconcerting all the same. I am hoping the sleeve remedies this.

 

[Seeker336]

Well, I tried the Chat route. Here was my result:

I supplied the name, bin number and part number. Response was essentially (paraphrasing) "Try Samsungparts.com or a third-party supplier like Amazon."

Needless to say, searching both sites for name or part number came up with a big 0 hits.

Maybe I need to try Chat again and get a different rep?

 

[SeanD_Colorado]

Well, I tried the Chat route. Here was my result:

I supplied the name, bin number and part number. Response was essentially (paraphrasing) "Try Samsungparts.com or a third-party supplier like Amazon."

Needless to say, searching both sites for name or part number came up with a big 0 hits.

Maybe I need to try Chat again and get a different rep?

Tricia, Samsung Customer Care helped me out. But I am guessing there is no way to request a specific agent and there may be more than one Tricia. Unfortunatly it will likely just be luck of the draw.

 

[j_hansen]

I gave up after 1/2 hour on the chat this TIME, I think it is just a matter of waiting for them to be available online instead

 

[SeanD_Colorado]

I had to go through the nonsense of giving them the model number for the buds and SN#'s for the cradel and both the left and right bud. After that, the process went smoth enough other than loooong holds while they had to "check their resources" and waiting for the system upgrades to finish.

 

[Cletis169_1]

Well, I tried the Chat route. Here was my result:

I supplied the name, bin number and part number. Response was essentially (paraphrasing) "Try Samsungparts.com or a third-party supplier like Amazon."

Needless to say, searching both sites for name or part number came up with a big 0 hits.

Maybe I need to try Chat again and get a different rep?

I called twice and used chat twice. Second chat once it got elevated to a Samsung Pro is when I finally got results.

 

[Kizzy Catwoman]

I had to go through the nonsense of giving them the model number for the buds and SN#'s for the cradel and both the left and right bud. After that, the process went smoth enough other than loooong holds while they had to "check their resources" and waiting for the system upgrades to finish.

That was my experience. I also had to send proof of purchase by email.

 

[SeanD_Colorado]

That was my experience. I also had to send proof of purchase by email.

Oh? That's the one thing they didn't ask for. Did you complete the process through chat? If not, I wonder if through chat on the Shop Samsung App if they have access to your purchase history through your profile?

They did ask if I had any water or physical damage to the buds, which I thought was an odd question. If I had either to the point of them not working, the addition of silicone sleeves/skins wouldn't be my chief concern

 

[j_hansen]

It must be costing Samsung a fortune to have all those people employed to do.... Nothing... An hour just to request 2 simple 3 cent silicone sleeves... And that is if you are lucky