Sprint Thinks I'm Roaming?

[thenameisnigel]

Okay, so I already told you guys about the letter in the mail , but now Sprint is calling me and harrasing me about roaming even though my phones says I'm in Sprint coverage and I have an Airave in my home, I switched to a Sprint PRL , and set my phone to Sprint Only, but Adam from Sprint called me today to tell me that I absolutely can not use any more roaming minutes as Sprint has to pay the carrier's tower that I'm roaming on for fee's incurred by my actions, and they WILL terminate my whole family plan if I roam?

Help me understand, Sprint is getting at me for roaming, while I'm not roaming, and if I roam, my service goes bye-bye?

 

[IAmSixNine]

How up to date is their info? Perhaps your still on the list of roamers even though you have changed your device to not roam anymore. Id ask them to update thier info and see if that changes anything.

 

[garwynn]

What PRL version are you running?

Sent from my SPH-D710

 

[thenameisnigel]

What PRL version are you running?

Sent from my SPH-D710

60690.

 

[garwynn]

OK, current PRL...

Have you noticed the roaming indicator coming on?
You might want to check and see if the warnings are still enabled or not and see if you notice it then. If not I would challenge them on it as that PRL doesn't roam like others (such as 00002)

 

[packhntr]

I don't want to jack the thread, but where do you find what PRL you have???? :-\

 

[Bret69]

What plan are you on? If you have a "Simply Everything Family Plan" (or whatever they call it) which includes "truely" unlimited everything, then why would this be a concern even IF you are roaming? I never heard Sprint say it was "Simply Everything (unless your roaming) plan".

 

[IAmSixNine]

What plan are you on? If you have a "Simply Everything Family Plan" (or whatever they call it) which includes "truely" unlimited everything, then why would this be a concern even IF you are roaming? I never heard Sprint say it was "Simply Everything (unless your roaming) plan".

Its in the fine print of the contract, your allowed only so much roaming before they consider it to much.

 

[thenameisnigel]

What plan are you on? If you have a "Simply Everything Family Plan" (or whatever they call it) which includes "truely" unlimited everything, then why would this be a concern even IF you are roaming? I never heard Sprint say it was "Simply Everything (unless your roaming) plan".

Everything Data Family 1500 but it's grandfathered now, I think. But as SixNine said, roaming is only allowed 1/3 of your total minutes used. Any over , and first strike you get a letter, second letter, and then final call before termination.

 

[ecaron]

I don't want to jack the thread, but where do you find what PRL you have???? :-\

Settings -> About Phone -> Status (phone number, signal, etc.)

~12th entry down.

 

[packhntr]

Settings -> About Phone -> Status (phone number, signal, etc.)

~12th entry down.

Thank you very much!!!!

 

[Cody Yang]

ok Im new to sprint i got the galaxsy s 2 and it says im roaming i have wireless internet. It says do you want to roam and I clicked cancel I emailed sprint and havent heard anything