Stuck on "M" screen after I did the OTA Froyo 2.2 Update

[Blacker.the.berry]

I got the message saying "A system update is required" I accepted it and the phone instantly rebooted and woke up in the "M" screen i left it there for about a half hour before touching it. Tried hard reset (Hold vol key down and tap power button) Did not do anything. Tried removing battery several times then doing hard reset, same results.


Any suggestions on how to continue with the update?

 

[matrix2004]

Were you rooted before the update?

 

[Blacker.the.berry]

Were you rooted before the update?

nope! Just running regular ol' 2.1 nothing special added or done to my device. no 3rd party apps, heck I didnt even have any paid apps on there!

 

[PJnc284]

Take the battery out, remove the sdcard and put the battery back in and try to boot. Some have reported that this solved their "M" of death problems.

 

[Blacker.the.berry]

I got it fixed!

 

[Blacker.the.berry]

If you run into the same problem, just manually install Froyo. This is what I did:

1. Download the official Android 2.2 software from Google servers https://android.clients.google.com/updates/voles/signed-voles-FRG01B-from-ESE81.e48e48ff.zip (SAVE A COPY TO YOUR DESK TOP OR PERSONAL SD CARD TO SAVE TIME ON YOUR NEXT FIX)
2. Copy the file to the customers microSD card ( use USB cable if not stuck in incomplete wake up/card reader otherwise) and name it “update.zip” (Note: not update.zip.zip)
3. Power off your phone, holding down the “X” button on the physical keyboard and power it back on to boot into recovery mode.
4. When you see the exclamation point in a triangle symbol “/!\”, press volume up and the camera button to display the recovery options.
5. Use the d-pad to navigate to “apply sdcard:update.zip” and select it.
6. When you see “Install from sdcard complete”, select “reboot system now”.

That’s it…just add the Gmail and stuff and your done!!
It sounds like a lot of work but if you follow these instructions should take about 10 min..

 

[dhartst]

Thanks Virus. This fixed my phone that had been stuck on the "M" logo since trying to install my OTA at 8:30 am yesterday. I went into Verizon in the afternoon and they said they had to ship me a new phone on warranty. Too bad it was after 4pm on Thursday and too late to go out that day and they don't do Saturday delivery and I'd have to be w/o a phone until delivery on Monday.

Your fix saved my phone and my work the next 4 days. What do you mean add the gmail and stuff?

David

 

[Blacker.the.berry]

David. I meant your gmail accounts etc...