Swapping Thunderbolts resets contract date

[qzic]

Two days ago I returned and replaced one of my Thunderbolt phones. I was just checking some information on line and noticed that the "upgrade eligible date" was pushed out to be 10 months (1 year contract) from when I received a replacement TB, not from when I first bought the TB.

Does getting a replacement phone due to a fault reset the contract/eligibility date?

 

[paulmike3]

Two days ago I returned and replaced one of my Thunderbolt phones. I was just checking some information on line and noticed that the "upgrade eligible date" was pushed out to be 10 months (1 year contract) from when I received a replacement TB, not from when I first bought the TB.

Does getting a replacement phone due to a fault reset the contract/eligibility date?

It shouldn't. I had my Storm2 swapped in Nov, and I was still eligible to upgrade in Dec.

 

[skamania]

they tried to do this to me numerous times when they replaced my bb tour and bold. when you tell them about the "error" they correct it.