T mobile 10-28

Shocked at how easily this went. Walked in and asked the manager what I should do with this phone (The Note 7) if I wanted to replace it with the V20. He said that my best bet was to hold on to the Note 7 and when the V20 comes in that I could swap it out. Told him that I was potentially traveling for business at the beginning of next week and he quickly said "What phone do you want until the V20 comes in?". Told him the V10. I was out of there in under 20 minutes and will go back next week for the V20 pre-order.

That's why I typically go to that store for all my phones (5 on the account - all with Jump). They are great and make things really easy.

Don't know how the V20 process will go, but the return and temporary V10 couldn't have been better.

Hope you guys have the same experience!
Sounds like a good manager. Can't imagine that will work at all locations.
 
First and second generation customers don't have to go to store to preorder...we will be able to do it online thankfully. ..I don't have jod since second generation JUMP includes insurance. .... just returned my note 7 and my jump upgrade is fully back.....
 
First and second generation customers don't have to go to store to preorder...we will be able to do it online thankfully. ..I don't have jod since second generation JUMP includes insurance. .... just returned my note 7 and my jump upgrade is fully back.....
Yeah, JOD doesn't have to pre-order in the store either. Telesales works or I had T-Force on Twitter DM pre-order my Note 7.
 
What options did they give you?
The best one was moving all lines to jod. I ordered new phones via the 800 number because the store was clueless on how to change the eip over to jod. Come Monday I'll preorder the v20 and hopefully won't have any more phone drama.
 
I tweeted Des about his #staytuned tweet from yesterday and he replied saying they have a bad storm coming this weekend so how about we catch up Monday? So I'm guessing unless something leaks out, we won't have any info until then.
 
Yes pre-order will start on Monday the 17th

Was returning my note 7 today and the manager got information that Monday is pre-order day
 
Yes pre-order will start on Monday the 17th

Was returning my note 7 today and the manager got information that Monday is pre-order day
I guess they don't want to make that official because then they would have to announce a price as well.
 
I just dropped by a T-Mobile store. They have updated the policy and are now giving temp devices for the Note 7 of you are waiting on the V20. Two other people came in while I was there with the Note 7 as well and we were all told about the loaner or just keeping the Note 7 until the V20 launches. Everyone walked out with their Note 7.

I did see the internal memo that the V20 pre-order starts on the 17th but no price. They were guessing $650 as well. I guess we will see.
 
Thats nice of them.

I still think no way its $650 for Tmobile. Maybe $650 after you give them another recent phone on trade in. :D
 
I just dropped by a T-Mobile store. They have updated the policy and are now giving temp devices for the Note 7 of you are waiting on the V20. Two other people came in while I was there with the Note 7 as well and we were all told about the loaner or just keeping the Note 7 until the V20 launches. Everyone walked out with their Note 7.

I did see the internal memo that the V20 pre-order starts on the 17th but no price. They were guessing $650 as well. I guess we will see.

Sounds like I squeezed in on this policy before it became a policy. Looking forward to the 28th!
 

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