T-Mobile - Google Messages - RCS issue

jlangner · Feb 11, 2021

Saw on Reddit.

https://www.reddit.com/r/UniversalProfile/comments/lel071/my_rcs_stopped_working/

lattemaker · Feb 11, 2021

jlangner said:
Have you tried since installing Feb update?

Yes, I'm on the Feb update now...still not working

jlangner · Feb 11, 2021

lattemaker said:
Yes, I'm on the Feb update now...still not working

Same got Feb for T-Mobile today, no change.

ajrich#AC · Feb 12, 2021

jlangner said:
Same got Feb for T-Mobile today, no change.

Mine is now stuck on Setting up instead of verifying.

jlangner · Feb 12, 2021

ajrich#AC said:
Mine is now stuck on Setting up instead of verifying.

Same for couple hours but now back to verify.

Post Nine · Feb 12, 2021

ok so from seeing your screenshot, you're using Google Messages, correct? I'm sure you've already installed carrier services?

jlangner · Feb 13, 2021

Post Nine said:
ok so from seeing your screenshot, you're using Google Messages, correct? I'm sure you've already installed carrier services?

yep

lattemaker · Feb 14, 2021

I take it nobody has found any fixes for the RCS feature being stuck on "Verifying Number"? I actually thought I found a fix. Tonight I decided to try Messages for Web; there is a setting in there to enable RCS...I clicked it and it enabled. I went to my phone and looked in the settings and it said "connected"......................then within two seconds it switched back to verifying number.

mustang7757 · Feb 14, 2021

I'm really shock that this is a issue , I remember when Google first had this up and going people ran into this but this shouldn't be happening this far in now.

J Dubbs · Feb 14, 2021

mustang7757 said:
I'm really shock that this is a issue , I remember when Google first had this up and going people ran into this but this shouldn't be happening this far in now.

Yep in the beginning this was a big problem... I had issues with my pixel, I had to go into the play store and search for the carrier services app I believe, and update it. It wasn't showing as needing an update in my play store apps section... but the update was the problem. That fixed it, it verified, set up, and has been working flawlessly ever since.

jope28 · Feb 14, 2021

J Dubbs said:
Yep in the beginning this was a big problem... I had issues with my pixel, I had to go into the play store and search for the carrier services app I believe, and update it. It wasn't showing as needing an update in my play store apps section... but the update was the problem. That fixed it, it verified, set up, and has been working flawlessly ever since.

It's strange the way it works.
I have Google Messages RCS working without having the Carrier Services app installed on unlocked S21 using T-mobile.
What does that app do that fixed it?

jlangner · Feb 14, 2021

lattemaker said:
I take it nobody has found any fixes for the RCS feature being stuck on "Verifying Number"? I actually thought I found a fix. Tonight I decided to try Messages for Web; there is a setting in there to enable RCS...I clicked it and it enabled. I went to my phone and looked in the settings and it said "connected"......................then within two seconds it switched back to verifying number.

Yep, still no go here.

bhatech · Feb 14, 2021

May be try this

https://messages.google.com/disable-chat

See the without your device section and enter your phone number, Google will send a code to your number to disable chat features. May be that will do some server side change to completely reset on Google side.

Once that's done verify it's turned off and then try enabling chat features again on Google messages.

lattemaker · Feb 14, 2021

I found a few posts from various support forms and such that other people reported the problem shortly after upgrading to One UI 3.0. It was a delayed issue, meaning RCS worked fine right after they downloaded it but within a few days RCS was broken on their phones. Now obviously our phones(assuming you have the S21 series) came with One UI 3.1 we probably didn't notice that RCS was broken after we downloaded it since our phones came with it already installed. So mayyybe the issue is actually a Samsung One UI issue and not Google. Just some food for thought that I found interesting. This doesn't mean that Google isn't responsible to a degree, they should issue a messages update, but maybe it's already in the works. It could also be that we need to wait for a Samsung update as well or in addition to Google.

jlangner · Feb 14, 2021

bhatech said:
May be try this

https://messages.google.com/disable-chat

See the without your device section and enter your phone number, Google will send a code to your number to disable chat features. May be that will do some server side change to completely reset on Google side.

Once that's done verify it's turned off and then try enabling chat features again on Google messages.

Won't let me.

jlangner · Feb 14, 2021

lattemaker said:
I found a few posts from various support forms and such that other people reported the problem shortly after upgrading to One UI 3.0. It was a delayed issue, meaning RCS worked fine right after they downloaded it but within a few days RCS was broken on their phones. Now obviously our phones(assuming you have the S21 series) came with One UI 3.1 we probably didn't notice that RCS was broken after we downloaded it since our phones came with it already installed. So mayyybe the issue is actually a Samsung One UI issue and not Google. Just some food for thought that I found interesting. This doesn't mean that Google isn't responsible to a degree, they should issue a messages update, but maybe it's already in the works. It could also be that we need to wait for a Samsung update as well or in addition to Google.

Mine worked for about 4 days then stopped.

mustang7757 · Feb 14, 2021

J Dubbs said:
Yep in the beginning this was a big problem... I had issues with my pixel, I had to go into the play store and search for the carrier services app I believe, and update it. It wasn't showing as needing an update in my play store apps section... but the update was the problem. That fixed it, it verified, set up, and has been working flawlessly ever since.

Same here

lattemaker · Feb 14, 2021

Mine says "you've requested a code too many times. Please try again later"....I've never tried this before so I dont know what its talking about.

lattemaker · Feb 14, 2021

jlangner said:
Mine worked for about 4 days then stopped.

So maybe it is a One UI 3/3.1 issue??? I'm actually on hold with VZW support right now...The person helping me is ify on what they know. Tried telling me RCS was only available on the S9 series...I'll check in when I hang up.

EDIT: Just got off the phone with Verizon tech support...they are sending me a new SIM card, the rep seems to think thats the problem. I guess we will wait and see.
**Also, they tried to charge me $10 for the SIM card. I politely said "No" and they ended up sending it no fee. Just something to keep in mind if you call and request a new SIM.**

mustang7757 · Feb 15, 2021

lattemaker said:
So maybe it is a One UI 3/3.1 issue??? I'm actually on hold with VZW support right now...The person helping me is ify on what they know. Tried telling me RCS was only available on the S9 series...I'll check in when I hang up.

EDIT: Just got off the phone with Verizon tech support...they are sending me a new SIM card, the rep seems to think thats the problem. I guess we will wait and see.
**Also, they tried to charge me $10 for the SIM card. I politely said "No" and they ended up sending it no fee. Just something to keep in mind if you call and request a new SIM.**

How old is your sim ?

T-Mobile - Google Messages - RCS issue

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