The Galaxy Note7 has been recalled for battery issues

[alt075]

I really hope they give the option for a refund of the phone. Because I don't know if I could trust this phone after this.

 

[trsbbs]

Your Note 7 is "the bomb". .

 

[dstrauss]

Why I'm sticking with the Galaxy Note 7:

1. Biggest reason - it is the best smartphone I have ever owned and running great. Years of experience, since the Treo 300, leads me to say that even after only 10 days of ownership. While this is my first Samsung smartphone, I've owned every non-"s" iPhone, the iPhone 3GS and 6s Plus, as well as Blackberry, HTC Windows Phone, and the Treo's - the Galaxy Note 7 is teh best ever.

2. They issued a full recall - there is now no risk to me of having a bad battery. Too many corporations play the percentages game, figure their maximum losses, and leave consumers hanging. Samsung owned up and is replacing all of the phones.

3. It would be financial insanity - thanks to Samsung and AT&T I am getting the best bargain ever on a cutting edge flagship phone: the cost of mine and my son's two GN7's is $1758 - AT&T BOGO promotion ($695 in 30 monthly credits) - 256gb mSDXC ($199) - Gear Fit 2 ($179) = $685 for two for the best smartphones on the planet. Even without the BOGO promotion each of these top tier phones are costing $679 thanks to the Samsung freebies.

SUGGESTION TO SAMSUNG - when you issue the replacement phones, offer a free or reduced cost 2 year extended care (subject to the usual $99 deductibles for accidental damage). That's another $129 lost revenue per warranty, but not much "out of pocket" if the phones are truly as solid as I believe they are.

 

[Kelly Kearns]

Re: people are actually upset for samsung fixing an issue?

Yeah, uh, as an owner of an S7 Active that was one of the early batch that potentially had issues with water resistance, I'd be doing backflips if they'd recalled our phones and not just agreed to repair/replace in the advent of water damage. You guys have power in numbers since you own the flagship device. I'll just say Smart Switch worked for me when I transferred my setup from my original S7 Active to my replacement. I've heard that isn't always the case.

I thought about you guys when they announced this a few hours ago. All of you would be happy with this announcement for your phones.

 

[doodleholic]

Darn, I literally just applied a screen protector I liked last night. It was only $8, so no big loss, but I wish I had waited to do it until this weekend as I'd planned.

I'm happy that Samsung has publicly acknowledged the issue and is going to replace them. I'm mainly concerned about how I'll go about the swap, though. I bought mine online from Best Buy at full retail, rather than my carrier. I guess we'll see.

 

[rushmore]

Sealed battery probably cost them at least $500 million in lost revenue- iPhone will capture a chunk of missed sales during the recall and some will not come back. If replaceable, they are doing a battery recall instead and paying for repackaging for boxed phones to replace batteries. The tunnel vision of forcing two year a retirement curve has backfired this time. And Yes, you can make water resistant cover seals for replaceable batteries.

Will be interesting if this event makes Samsung think about changing back, but the answer there is probably for sure a No.

 

[SteelGator]

Re: Maybe the new phones will also have improved glass?

I consider myself a pragmatic optimist. As such, I am running naked to celebrate the news!

Just pulled off my IQ Shield, so now I will see for myself how GG5 behaves over the next few weeks waiting for the exchange.

It may go swimming with me too, we'll see. I still need it to work. lol

 

[donm527]

The screen protector market will make out great on this on the reorders of screen protectors

Darn, I literally just applied a screen protector I liked last night. It was only $8, so no big loss, but I wish I had waited to do it until this weekend as I'd planned.

I'm happy that Samsung has publicly acknowledged the issue and is going to replace them. I'm mainly concerned about how I'll go about the swap, though. I bought mine online from Best Buy at full retail, rather than my carrier. I guess we'll see.

 

[Kelly Kearns]

Re: Maybe the new phones will also have improved glass?

I'd say just be patient. This is a huge undertaking, one that may be unprecendented in the industry -- I cannot remember one. They will get their duck in a row. Based on what I see as a very conservative (and laudible) approach, they will work to minimize your inconvenience.

One of the easier things they can do with US carriers may be walk in and switch it out. That said, I have not thought deeply about this, and I am sure there will be multiple options you can choose from.

I think it us unprecedented. No one can remember a worldwide recall like this.

 

[Kelly Kearns]

Re: Maybe the new phones will also have improved glass?

I consider myself a pragmatic optimist. As such, I am running naked to celebrate the news!

Just pulled off my IQ Shield, so now I will see for myself how GG5 behaves over the next few weeks waiting for the exchange.

It may go swimming with me too, we'll see. I still need it to work. lol

Might as well, if you break it, no problem.!

 

[Jona005]

cynical recall forecast: the AT&T replacements will take longer due to need for ugly AT&T box.

 

[mru007]

Re: Maybe the new phones will also have improved glass?

Let's hope that Samsung finds some fault with the glass panels during this "re-testing" & "re-analyzing" phase.
And then they should (they must) modify the percentage of the materials used in the glass during the manufacturing process, to make it stronger, reliable & durable

 

[SteelGator]

Re: Maybe the new phones will also have improved glass?

Might as well, if you break it, no problem.!

Can you teach me to swim???

hahaha

jk

 

[Tmwjam]

I do love my note 7 so ill get another one, but wife is frustrated with good screen protectors which is problem for all curved phones plus she doesn't use spen like I do she's wondering once all this goes down if she would be forced to get another note 7 or this may be her out to go get an iPhone 7 or even 6s or even back to a regular samsung s7

 

[dstrauss]

Re: people are actually upset for samsung fixing an issue?

I know cross-posting is a sin (says a user with Compuserve experience), but I feel VERY STRONGLY about this so here goes:

Why I'm sticking with the Galaxy Note 7:

1. Biggest reason - it is the best smartphone I have ever owned and running great. Years of experience, since the Treo 300, leads me to say that even after only 10 days of ownership. While this is my first Samsung smartphone, I've owned every non-"s" iPhone, the iPhone 3GS and 6s Plus, as well as Blackberry, HTC Windows Phone, and the Treo's - the Galaxy Note 7 is teh best ever.

2. They issued a full recall - there is now no risk to me of having a bad battery. Too many corporations play the percentages game, figure their maximum losses, and leave consumers hanging. Samsung owned up and is replacing all of the phones.

3. It would be financial insanity - thanks to Samsung and AT&T I am getting the best bargain ever on a cutting edge flagship phone: the cost of mine and my son's two GN7's is $1758 - AT&T BOGO promotion ($695 in 30 monthly credits) - 256gb mSDXC ($199) - Gear Fit 2 ($179) = $685 for two for the best smartphones on the planet. Even without the BOGO promotion each of these top tier phones are costing $679 thanks to the Samsung freebies.

SUGGESTION TO SAMSUNG - when you issue the replacement phones, offer a free or reduced cost 2 year extended care (subject to the usual $99 deductibles for accidental damage). That's another $129 lost revenue per warranty, but not much "out of pocket" if the phones are truly as solid as I believe they are.

 

[melonzzzzz]

Re: Is there a chance that my Note 7 will decide to randomly blow up?

This makes me afraid to use the VR cause it heats the battery up.

While strapped to your face nonetheless lol

 

[hailsusy90]

Re: Maybe the new phones will also have improved glass?

I'd say just be patient. This is a huge undertaking, one that may be unprecendented in the industry -- I cannot remember one. They will get their duck in a row. Based on what I see as a very conservative (and laudible) approach, they will work to minimize your inconvenience.

One of the easier things they can do with US carriers may be walk in and switch it out. That said, I have not thought deeply about this, and I am sure there will be multiple options you can choose from.

That would be the ideal thing to do. To send the replacements to stores and let people go and switch them in store. Instead of us having to be without a phone being that it wasn't our fault this happened.

 

[donm527]

Hey... Got an idea from another thread... Since everyone is getting a new phone...

How about we all do some drop tests to really test out the screens before sending it back.

Let's start off with simple 1 foot drop (case or no case) onto a kitchen table... or even carpet. And go from there. Also, with a butter knife, gently tap on the edge and corners of the display and increasing tap to egg shell cracking force and see if it can handle at least that!!

Please post results so that Samsung and Corning can see before they start rolling out your replacements. Would save them from having to do another recall if we find something

 

[anon(782252)]

Hey... Got an idea from another thread... Since everyone is getting a new phone...

How about we all do some drop tests to really test out the screens before sending it back.

Let's start off with simple 1 foot drop (case or no case) onto a kitchen table... or even carpet. And go from there. Also, with a butter knife, gently tap on the edge of the display and increasing tap to egg shell cracking force and see if it can handle at least that!!

Please post results so that Samsung and Corning can see before they start rolling out your replacements. Would save them from having to do another recall if we find something

Great idea. You start and we'll all follow after you post your results with pictures and videos. Promise.

 

[TylerLV76]

Hey... Got an idea from another thread... Since everyone is getting a new phone...

How about we all do some drop tests to really test out the screens before sending it back.

Let's start off with simple 1 foot drop (case or no case) onto a kitchen table... or even carpet. And go from there. Also, with a butter knife, gently tap on the edge and corners of the display and increasing tap to egg shell cracking force and see if it can handle at least that!!

Please post results so that Samsung and Corning can see before they start rolling out your replacements. Would save them from having to do another recall if we find something

You first, let me know how it goes.