The kinda-official LG G4 bootloop thread

[delta7]

Happy with mines, bout bib for 175 and sold the m9 for 200. Better screen and bigger phone better camera. I expect it to break but by that time in will leave sprint lol.

Posted via the Android Central App

 

[muckrakerX]

My G4 will be one year old in 7 days. [language] I hope it does it before next Friday!

Posted via the Android Central App

 

[Mikey47]

My G4 will be one year old in 7 days. [language] I hope it does it before next Friday!

Posted via the Android Central App

Even if it does, I think you have a good leg to stand on for getting it repaired for free. This is a well known issue that LG has admitted to. If you have to call their support, I would escalate, escalate, escalate!

 

[davidnc]

Hello folks .

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[annyeongaimee]

Hi, I'm a UK user. I had this phone for 5 days before I had the same problem as everyone else so I had to return it! So right now, I'm back to my crappy Samsung Galaxy S4 Mini until I work out what to do

I bought it second hand so the only option I really had was to return it and get a refund. It might have lasted a bit longer if I had bought it brand new but I'm glad it happened as soon as it did because it meant that I didn't really lose any data as I'd not even had the phone for a week! I was wondering whether it'd be worth maybe spending a bit more to get a brand new one that may not have this issue. Though I've seen some people saying that it's possible that every G4 will have this issue and I'm kind of beginning to think the same way.
Before I bought the phone, I'd seen so many great reviews online and hadn't even heard of this reboot loop thing and then, the morning it happened I was googling the problem and there's pages and pages of it with hundreds of people all having the same problem... I feel a little stupid to have not come across it before buying it. And what sucks the most is that I loved the phone when it worked.

 

[theyogurt]

Same here

I had the same exact problem 21 days ago, I called Verizon and the told me the only thing to do was to send me a new one.

Alright, that's fine and dandy. I got the new G4, and guess what. Every time the charge reaches 100%, it powers off for at least 2 hours.

I'm sick and tired of this update. I've had nothing but problems after it.

 

[anon(9009267)]

I have now had a 2nd LG G4 die. The first one was a 505 serial number and it died about 3 weeks ago. No warning... just shut down in the middle of a phone call and went into bootloop.

The replacement that Verizon sent me just died yesterday. It was a 507 serial number. I actually had a bit or warning with this one. The day before, I was getting crazy battery drain (like 50% in an hour) and other things like GPS were misbehaving.

So now I wait for another replacement, and contemplate switching to a different phone.

 

[casetj]

Mine died yesterday. 505 serial number, Verizon. Was in the middle of sending a text, screen went black, wouldn't reboot. If I took the battery out and put it back in again I could get it to boot to the start-up screen, but then it would die again. Took it to the Verizon store today and they're sending a refurbished replacement, 2-day shipping. Sales guy tried to sell me a $100 phone to use in the interim (massive eye roll).

It's 11 months old, so better now than next month, I guess.

 

[HaboobZ]

Mine died yesterday. 505 serial number, Verizon. Was in the middle of sending a text, screen went black, wouldn't reboot. If I took the battery out and put it back in again I could get it to boot to the start-up screen, but then it would die again. Took it to the Verizon store today and they're sending a refurbished replacement, 2-day shipping. Sales guy tried to sell me a $100 phone to use in the interim (massive eye roll).

It's 11 months old, so better now than next month, I guess.

The guy at the VZW store wouldn't even try that with me. He said I should ask around to friends and family if they have an extra phone (because he said it would be 5-7 days). Left and came back later and spoke with someone else and she said a new one would be shipped out and be there in 2 days.

They sent me a 509 s/n and it is in excellent condition (if indeed it was a refurb - it did not come with a back or battery). Almost feels a different phone, if that makes any sense. Maybe it's new glass and it's just feeling smoother, haha.

 

[Guatiao]

For anyone who hasn't bootlooped yet (including myself, somehow), I recommend getting a SIM adapter in case you have the issue and have an older phone lying around. I'm starting to see screen issues, so if and when it happens, I can take the micro SIM out and put it into the adapter so that I can use it in my old Blackberry until fate sets itself right. I bought mine for I think >$10 on amazon and it came with the full size adapter plus a nano to micro, etc. Best to be prepared [language]

Posted via the Android Central App

I was lucky enough to get my adapter for free from T-Mobile at my local store.

 

[jmdeng]

507 bootlooped on Thursday. Was just sitting on the table with the screen off. Never woke up. Pulled battery and best I could get was a LG boot screen and then black. No looping.

Have tried freezing it multiple times. Thrown it in anywhere from 10 minutes to over an hour. 1st 10 minute attempt yielded success until I got to the home screen. Then it crashed. Tried many times over the weekend and never went past the boot screen (even with some blue lights). Today, I tried again...phone wasn't in freezer for long...actually may have been out for a while, and I got all the way to the file manager. Except I didn't actually know how to copy to the SD card. Doh! still, it lasted only 30 seconds to a minute before it crashed so I wouldn't have been able to save much. (Now I know how). Note all these attempts include quickly moving back to the freezer and sticking my hands with phone into the freezer.

One thing I am wondering...is there a min temperature that this device runs at? It seems that if I keep the phone in too long, nothing boots. No boot screen, nothing. Perhaps it's too cold? Further, is it better to freeze with battery installed or out?

I'm guessing my phone has more tenuous contact than most and so I'm probably SOL wrt saving data. =/ And I've only had this phone for 6 months. Grrrr.

 

[Jim_in_VA]

the only thing important to me would be the photos I take, which are immediately saved to Google Photos. The phone could die at anytime and everything would be backed up via Google. I don't worry about a " boot loop"

 

[Mooncatt]

One thing I am wondering...is there a min temperature that this device runs at? It seems that if I keep the phone in too long, nothing boots. No boot screen, nothing. Perhaps it's too cold? Further, is it better to freeze with battery installed or out?

It's most likely not the device, but the battery that's getting too cold. A LCD screen would be sluggish when cold, but not booting at all is probably battery related.

 

[gendo667]

the only thing important to me would be the photos I take, which are immediately saved to Google Photos. The phone could die at anytime and everything would be backed up via Google. I don't worry about a " boot loop"

Agreed. The SD card helped in this respect as well.

When I got my second G4, logged in, had an LG backup saved to my SD card, restored and I was good to go.

 

[Guatiao]

After mine bootlooped, I made a recurring entry on my calendar for doing *at least* monthly a full backup via the LG app. After it's done, it's off to the cloud. Better safe(er) than sorry...

 

[D13H4RD2L1V3]

Welp, mine cheated death.

Thing wouldn't charge or turn on. Tried different chargers. No dice. Still dead.

Took off the battery and put it back in and it came back on.

 

[casetj]

Mine died yesterday. 505 serial number, Verizon. Was in the middle of sending a text, screen went black, wouldn't reboot. If I took the battery out and put it back in again I could get it to boot to the start-up screen, but then it would die again. Took it to the Verizon store today and they're sending a refurbished replacement, 2-day shipping. Sales guy tried to sell me a $100 phone to use in the interim (massive eye roll).

It's 11 months old, so better now than next month, I guess.

Update: replacement came yesterday. It's a refurbished 505 serial number, so, fingers crossed. They sent the phone only (no back or battery), which kinda surprised me. One year warranty on the original phone expires next month, so I guess I'll be adding an extended warranty to my monthly bill.

All in all, it was pretty painless. My pictures were all backed up through Google Photos, and somehow my contacts even carried over. Biggest tragedy was having to redo all of my podcast subscriptions in Pocketcasts.

 

[gendo667]

Welp, mine cheated death.

Thing wouldn't charge or turn on. Tried different chargers. No dice. Still dead.

Took off the battery and put it back in and it came back on.

I think my wife's is on deaths door as well. The other night, she had it on the charger and her battery percentage was decreasing. I'm trying to talk her into the HTC 10, but she was burned by the M8 and doesn't want to go back to HTC.

 

[Mooncatt]

I think my wife's is on deaths door as well. The other night, she had it on the charger and her battery percentage was decreasing. I'm trying to talk her into the HTC 10, but she was burned by the M8 and doesn't want to go back to HTC.

That may simply be the cable going bad. If the phone is in use and getting warm, that can also cause reduced charging. The thermal throttling is pretty sensitive on the G4, which means it could throttle to the point of losing charge when plugged in.

I also came from the M8 after being burned twice by the weak USB port. I had to essentially buy out the contract and it's now just a fancy paperweight in a drawer somewhere.

 

[gendo667]

That may simply be the cable going bad. If the phone is in use and getting warm, that can also cause reduced charging. The thermal throttling is pretty sensitive on the G4, which means it could throttle to the point of losing charge when plugged in.

I also came from the M8 after being burned twice by the weak USB port. I had to essentially buy out the contract and it's now just a fancy paperweight in a drawer somewhere.

We also think one of her battery's is going bad. It seems to drain faster than others. Sorry, I guess I neglected to point that out. Her phone has been acting up anyway. Wifi connectivity mostly. Basic hiccups that never really happened before.

I'd like to factory reset her phone, but she got a VPN connection for work on her device. I know nothing of VPN and really don't wanna mess with it.