Re: Update coming to HTC evo 4g lte
I'm having the same issue, and just emailed Mo, who added Jason, about the problem. I've been able to un plug my phone and hold the power and volume down button for about 20 seconds and the phone shuts off, and then I'm able to re start it, and it boots normally. Waiting for a reply.
Hi Jason,
When running the RUU it gets to the update part and is waiting for the bootloader and I get a message in my toolbar that windows doesn't recognize this usb device and it locks with the htc logo on my phone. A window pops up from the installer telling me a bout a usb error and ask me to check connections. The only option is hit the quit button. I was able to un plug and re start my phone.
Any ideas? (I'm running Windows 8,1 on my laptop)