Thanks for the help slowmyke. I didn't have to use it however, and didn't even have to argue my case like I expected. I explained that this was now my fourth bill cycle and I had yet to see a credit. The rep immediately credited my account 28.00 for 4 months and said I can expect a $7 credit every month from here out. I thought it was supposed to be more like $11 for the XL but I'll take what I can get.