Verizon Galaxy J3 V change voicemail alert sound

[AC Question]

I've had my Galaxy J3 V about a week now. I would like to change the voicemail alert sound to a custom audio file. When I open the Phone app and choose More>Settings, I can access the Alert sound in the Voice Mail section. That opens pre-installed alert sounds for voice mail and I can change those if I want. There is no option to select an alert sound from a different source like audio or ringtones, etc. This was something I could do fairly easily on my old LG flip phone.

There are no custom options available for voicemail alert sound in the Android settings

Android version is 6.0.1

 

[B. Diddy]

Welcome to Android Central! Review this guide: Android 101: Adding your own custom sounds to Android events | Android Central. Make sure you copy the custom tones to the Notifications directory (not Ringtones or Alarms).

 

[Highcountryrider]

Thanks for the reply. My Galaxy J3 V didn't have anything nearly approaching the folder structure shown in the guide. I only have DCIM, Android and Samsung showing up in My Files>Device Storage with no Notifications folder visible in any of them. I was able to actually get the audio file I wanted to use to show up in the choices for the Phone app>More>Settings>Voice Mail-Alert sound by doing a search in the My Files app for Notifications. That turned out to be in Device Storage>Android>media>com.google.android.talk.

There was only one file listed there but I copied the audio file (mp3) into that directory and when I checked the Alert sound options in the Phone app, it was listed along with all the other pre-installed ones. I selected it and then made a call to the J3 V to leave a voice mail. I received visual notification that I had a missed call but nothing audible indicating that I had a new voicemail.

Any suggestions as to what I might be doing wrong?

 

[B. Diddy]

Stock file manager apps like My Files can be a little tricky to use, because they often give you dumbed-down options that don't show you the true directory structure. Can you show a screenshot of what your My Files main screen looks like? http://forums.androidcentral.com/ge...ide-how-post-screenshots-android-central.html

Or you could install a 3rd party file manager app like Total Commander (free and ad-free).

When you selected that one custom tone you added to the Notifications directory, did it play a sample for you?

 

[Highcountryrider]

As requested screenshots posted. First is My Files home screen, second is Device Storage home.

Yes, the custom tone did play as a preview.

 

[B. Diddy]

Hmm. They seem to be limiting what you can see. What options do you get when you tap More?

Try installing Total Commander, as I mentioned above. (Don't be discouraged by the "Contains ads" designation in the Play Store -- it's because there's an option to add some plugins from the developer, which are also free.)

 

[Highcountryrider]

More shows:
Verizon Cloud
Clear recent file history
Conceal hidden files

I did install Total Commander but then uninstalled as it looks like a steep learning curve to figure out how to use it properly. Any tutorials or guides you can recommend for it?

 

[Highcountryrider]

I actually got the Alert sound and visual notification of new voicemail working but it cost an hour with Verizon support to do it. Painful. :-\ Don't think it had anything to do with Android, more a Verizon problem.

 

[B. Diddy]

Sorry, I'm not aware of any tutorials for Total Commander. Like most apps, I just futz around with it for a while until I get the hang of it. As long as you don't choose to delete anything, you won't do anything bad.

ASUS's File Manager app is also decent -- I've used it before on my Zenfone 2, and it's available for non-ASUS phones as well. It has a bit of a Samsung feel, but I think it also lets you explore the whole directory structure.

 

[Highcountryrider]

OK, thanks for the info. I guess we can mark this thread as solved as the original question seems to be resolved. Appreciate your help!