verizon store display s7 edge screen has always-on display clocked burned in (as well as an error

[anon(10057381)]

verizon store display s7 edge screen has always-on display clocked burned in (as well as a camera error message box)

I saw it while at the Verizon store this afternoon to buy a couple of new cases. I asked the employee about it and he said that S7 edge had some kind of error and the phone and screen froze with the clock and error message. They had to hard reset it to bring it back, but the burn-in became permanent after just 1 day.

Should I be concerned and just stop using always-on display? I can easily get a $5 digital clock and leave it on my desk....

 

[thunderbomb]

I don't use the always on display. I see no need for it

 

[justin1578]

Just get a new phone every year before the warranty expires.

 

[anon(10057381)]

Just get a new phone every year before the warranty expires.

how does one sell or trade-in a phone with screen burn-in, which is also not covered by Samsung warranty?

 

[ThrottleJohnny]

I've used my AOD since release with no issues. Those in store models are always on with the most extreme settings. I wouldn't go by that.

 

[Nakrohtap]

The AOD shifts every few minutes. It's not static. There's no way this could burn it unless there was a glitch that froze it in that position.

 

[trucksmoveamerica#AC]

And that's what the store told the OP happened

 

[wricu01]

Yeah the screen must have frozen. I my S7E AOL stays on and I never have that issue

 

[justin1578]

how does one sell or trade-in a phone with screen burn-in, which is also not covered by Samsung warranty?

Source?

 

[chanchan05]

A question would be how long did they leave it unchanged. I've used Samsungs with AMOLEDs since the first Galaxy S and never once experienced burn in. Did they leave it frozen under the bright lights for 24hrs or more?

 

[anon(10057381)]

Source?

It happened to my Verizon Samsung Galaxy Note5 after about 3 months of use. The notification area was burned in. It' wasn't that bad and only bugs me when the screen was showing something dark. Verizon tech support said they couldn't do anything about it, so they directed me to Samsung tech support. After going back and forth for a week, they insisted that screen burn-in was user error and not covered under Samsung warranty. I ended up selling the phone as is(with full disclosure on my eBay listing, final price was $423 after eBay fees) and bought a second Note5, which turned out even cheaper because it was already 6 months after release.

 

[justin1578]

It happened to my Verizon Samsung Galaxy Note5 after about 3 months of use. The notification area was burned in. It' wasn't that bad and only bugs me when the screen was showing something dark. Verizon tech support said they couldn't do anything about it, so they directed me to Samsung tech support. After going back and forth for a week, they insisted that screen burn-in was user error and not covered under Samsung warranty. I ended up selling the phone as is(with full disclosure on my eBay listing, final price was $423 after eBay fees) and bought a second Note5, which turned out even cheaper because it was already 6 months after release.

Verizon
At&t covers it as long as the screen is not physically cracked.

 

[beri]

how does one sell or trade-in a phone with screen burn-in, which is also not covered by Samsung warranty?

It's not physical damage so there shouldn't be an issue