Seems like a lot of work for something that is reported to not correct the issue.
Follow the steps below. .
Sent from my T-Mobile Note 3 using AC Forums.
Seems like a lot of work for something that is reported to not correct the issue.
Users have tried relaunching the app, rebooting the phone and even performing a factory reset, but nothing has fixed the problem at this point. The issue is believed to be hardware related ...
I got it at Sam's club, do you think that will matter or should I take it in there and have them exchange it anyway? Today is like day 14, I think I may have until tomorrow.
I take it none of you have read the articles.
Thanks for the info on Factory Restore. I knew how to do that, it is just someone previously mentioned "hard reset" as apposed to calling it a Factory Reset. I thought maybe they were a bit different, but I guess not.
As far as the Sprint firmware update goes, that update does not address any updates to the camera itself, just that it allows camera interaction within a voice call. Yes I have it already.
WOW, all this discussion and the answer is posted in the sticky at the top of the page! LOL!
This is a hardware issue! RETURN TO CARRIER for replacement!
It is also NOT carrier specific...Verizon just posted a response to the problem for it's customers.
Cheers!
The problem isn't a Verizon only issue, its a hit or miss issue on different carriers. I am beginning to think its a failure in the camera itself and it was mentioned how Samsung's mfg partners were having issues making this camera module since its so thin. Sounds to me like the initial batches had dodo's in there. Waiting for a 32GB GS 5 and by then the Camera Failed issue should be fixed.