"Wetransfer collect" app

[Keith70]

Hi
Is anyone else having major issues with the "wetransfer Collect" app. Basically it won't upload, download or perform the above without the screen on and running. If the screen times out the upload/download fails and starts again. Also keeps shutting down and (worryingly) making my S9+ get very warm. I've not had any overheating issues with any other apps so I'm suggesting its bugs within the software but wetransfer are blaming my device!
Any ideas?

 

[davidnc]

Hi
Is anyone else having major issues with the "wetransfer Collect" app. Basically it won't upload, download or perform the above without the screen on and running. If the screen times out the upload/download fails ans starts again. Also keeps shutting down and (worryingly) making my S9+ get very warm. I've not had any overheating issues with any other apps so I'm suggesting its bugs within the software but wetransfer are blaming my device!
Any ideas?

I merged your threads

 

[B. Diddy]

And I moved it from the Android Apps forum to the General Help forum, since the former is intended for developers to promote their apps.

I take it that you've actually contacted the developer, since you said they're blaming your device? Have you already tried clearing the app cache/data? Any power-saving modes turned on? Have you tried turning off Battery Optimization for the app in the system settings?

 

[Keith70]

Hi
Thanks for correcting my forum post errors....I don't know how i did that.
With regards to the app...yes I've literally tried everything. As I mentioned the original wetransfer app (different layout totally) was a gem and worked seamlessly.
The developers seem reluctant to admit that they have a problem with it. It's a shame.

 

[Rukbat]

From the app site:

you can use WeTransfer without our Collect app. You can just visit wetransfer.com on your mobile browser