What does Verizon / Asurion do after I send back my Galaxy Nexsu that drowned in water?

[Touchpaddle]

I had a VZW Galaxy Nexus that drowned in water.(completely soaked in lots of water)

Fortunately, I had the Verizon / Asurion coverage. It took 10 minutes to file a claim
over the phone and I received a brand-new Galaxy Nexus as replacement. (this was
back when the Galaxy Galaxy just came out and Verizon / Asurion did not have any
refurbished or CLNR units to ship) They included a return label and I mailed the
dead GN back to them.

Anyway, I was just wondering what they did with the dead GN? It can't possibly be
repaird and resold... or can it? (as in repaired and shipped to someone else as
refurbished replacement?) Or do they just trash/recycle it?

 

[jdk2]

From reading some of the posts by those who received CLNR devices, it was probably wiped off to remove the water stains and sent back out to someone else. These CLNR's have more mileage on them the the space shuttles.

 

[dmmarck]

From reading some of the posts by those who received CLNR devices, it was probably wiped off to remove the water stains and sent back out to someone else. These CLNR's have more mileage on them the the space shuttles.

Quoted for truth, unfortunately.

 

[rxmorph]

Yeah, unfortunately they do not put much effort in restoring their "refurbished" phones. I got another replacement yesterday (this is my 3rd Gnex counting my original device) because I was so annoyed with the burn in/banding/pixelated and blotchy blacks of the one I had and my "new" one's screen is definitely better than the one I had as far as those issue go. However I do believe I now have some of the purple tint issue some have spoke of and while there are some lines still visible through the "recent apps" overlay on blacks/occasional pixelation in video playback during blacks and grays, it's definitely not as apparent as my last one. I think there may be some sort of dark area-like bar that you can notice horizontally in portrait mode in the middle of the screen on some white screens or gray but it's not bad at all...at least right now. This Gnex doesn't appear to have the notification burn in (yet) as my last one had though when I received it. Another issue with my most recent one is that the headset speaker sounds a bit crackly. You can hear people fine, but it just doesn't seem like it has the quality my last two have had. I'm using a bluetooth headset a lot of the time so not sure how much that will bother me..guess time shall tell. The Verizon rep I spoke to Wednesday (10/10/12) around 3:00 PM was extremely nice and helpful though. He got the replacement in process as we spoke and I received it yesterday (Thursday - 10/11/12) around 4:00 PM. He also said I had a 2 year manufacturer's warranty since I had the extended coverage or something..I didn't realize this and I can't help but think there must be some sort of catch after the first official year still. I will post a few pictures below I took before packing my old device up to compare the quality difference if anyone is interested. The one on the left (old Gnex) is set to 100% brightness and the "new" one on the right is set to 65% I believe. I meant to have them both at 100% but I forgot and didn't feel like taking pictures again as I already turned the lights back on and had the SD card out of camera lol. I don't think it would have made a ton of difference, though, from my experince with it. Not the best pics in the world but I tried.

By the way, Both devices were made in Korea and both show an RTN (recondition status) of "NO". Assuming Verizon must be able to reset this value when they refurbish them??? Also, I noticed the STA date (can't remember what that stands for) underneath the battery on this phone is like 9/26/12 whereas it was 7/19/2012 on my last one..

This is a default live wallpaper that comes with the phone:


This is an example of some of the pixelated blacks I was trying to capture in a video clip:


This is a photo I took a while back on my original Gnex. The blacks are definitely deeper and lets it have a more natural look on the one to the right (as my first device did):

 

[mhpspeed]

This is just me speculating, but I imagine they tear them down and use different parts that they can. I just got a CLNR 3 days ago because my original Gnex's USB port was wonky and it looks like it has a brand new screen and body, I imagine the motherboard is the only thing that is used and was probably wiped and reloaded. It came loaded with JRO030.

BTW, this is the first time I have run stock, unrooted and locked since the first few weeks of the phones release with ICS, and wow, battery life is so much better than when the phone was firat released and basically with every ROM I have ever run. Maybe it was my ROM/Kernel, and a year old phone bogging down, but I've gone from 6-8 hours to a full day + with his stock rom, it has pretty much stopped me from rooting and romming this CLNR device, at least until I get bored and break down for 4.1.2/4.2.

 

[pauldroidr2d2]

From reading some of the posts by those who received CLNR devices, it was probably wiped off to remove the water stains and sent back out to someone else. These CLNR's have more mileage on them the the space shuttles.

I think that you are spot on. My personal with opinion regarding the certified like used phones is that they take the phones that have been returned for any number of problems. They do what amounts to a major factory reset clean it up and then send it out as a replacement. Unfortunately, they also make a boat load of money off of those things too. Between the premiums we pay for the "insurance" along with the deductible that is charged for the replacement, we as the customers are being sold a bill of goods. For some reason we accept it which is the most unfortunate part, at least in my opinion.

 

[dmmarck]

I think that you are spot on. My personal with opinion regarding the certified like used phones is that they take the phones that have been returned for any number of problems. They do what amounts to a major factory reset clean it up and then send it out as a replacement. Unfortunately, they also make a boat load of money off of those things too. Between the premiums we pay for the "insurance" along with the deductible that is charged for the replacement, we as the customers are being sold a bill of goods. For some reason we accept it which is the most unfortunate part, at least in my opinion.

I've absolutely detested the CLNR's I got from Verizon. Recently I had to get one from Asurion and there's not a single issue with it (knock on wood). Sure, it cost me $$ ($100), but still--at least it doesn't have inexplicable scratches, scuffs, dead pixels, etc.