White strip under digital clock

[Corso]

Hello everyone,
It's a while that I see this white strip under the digital clock each time I close the Smart View cover. Rebooting will make it disappear just for a 2 or 3 days days! Any suggestion would be much appreciated. Thanks.

 

[Bkdodger1]

Have you tried changing the cover options maybe picking a different background or option

 

[mustang7757]

Welcome to AC!
Which Samsung device?

 

[Corso]

Have you tried changing the cover options maybe picking a different background or option

Hello, Yes, I've tried it as well.

 

[Corso]

Welcome to AC!
Which Samsung device?

Hello, Thank you It's Galaxy S24 Ultra.

 

[VidJunky]

Welcome to Android Central forums. A few questions to start to help us offer the best advice.

It sounds like a bug or glitch and it sounds like it started recently. Did this use to work with no issues? How long ago did this change?

As mustang7757 asked which phone do you have? After a search, I'm guessing S25U?

Can you remember any updates around the time that this started?

Did you install any new apps around the time that this started?

Given that you get results from restarting, we'll assume there is nothing wrong with the case, but for clarity, when this starts you can open and close the case as many times as you want and this condition never changes, correct? Have you tested to see if there is a number of times the case can be opened and closed before it returns to normal? It may not but if you can open and close it a hundred times and it remains, but then goes away instantly with a restart, that would point to software, vs hardware or something else.

Without answers to our questions it will be difficult to be more specific but I will assume you have the S25U based on the information shown and given. It sounds to me like a bug from an update, either to the app used to create this appearance or to the device. Let's start with the easiest and work our way to more in-depth actions.

Let's clear the cache and data for smart view. Navigate to Settings>Apps>at the top of the list use the sort icon to open the pop-up menu>tap the toggle to show system apps and press OK to return to the list>scroll down to or use the search feature to look for Smart View>Storage>Clear cache/Clear data. Did the issue clear up with these actions? If so, test to see how long it lasts. If you're lucky this will take care of it.

If that is not the solution it could be a system bug. For that let's clear the Partition cache. Power off the device>hold the volume up + power button>release the power button when the Samsung splash screen appears>release the volume button when the phone has fully booted>use the volume buttons to navigate the menu and select Wipe Partition Cache with the power button>when complete select Reboot and allow the phone to reboot normally. Obviously, this is a restart which you've established corrects the issue for brief periods so this will be more of an endurance trial.

Let us know what you find, give us some answers and we'll offer more advice.

 

[Corso]

Welcome to Android Central forums. A few questions to start to help us offer the best advice.

It sounds like a bug or glitch and it sounds like it started recently. Did this use to work with no issues? How long ago did this change?

As mustang7757 asked which phone do you have? After a search, I'm guessing S25U?

Can you remember any updates around the time that this started?

Did you install any new apps around the time that this started?

Given that you get results from restarting, we'll assume there is nothing wrong with the case, but for clarity, when this starts you can open and close the case as many times as you want and this condition never changes, correct? Have you tested to see if there is a number of times the case can be opened and closed before it returns to normal? It may not but if you can open and close it a hundred times and it remains, but then goes away instantly with a restart, that would point to software, vs hardware or something else.

Without answers to our questions it will be difficult to be more specific but I will assume you have the S25U based on the information shown and given. It sounds to me like a bug from an update, either to the app used to create this appearance or to the device. Let's start with the easiest and work our way to more in-depth actions.

Let's clear the cache and data for smart view. Navigate to Settings>Apps>at the top of the list use the sort icon to open the pop-up menu>tap the toggle to show system apps and press OK to return to the list>scroll down to or use the search feature to look for Smart View>Storage>Clear cache/Clear data. Did the issue clear up with these actions? If so, test to see how long it lasts. If you're lucky this will take care of it.

If that is not the solution it could be a system bug. For that let's clear the Partition cache. Power off the device>hold the volume up + power button>release the power button when the Samsung splash screen appears>release the volume button when the phone has fully booted>use the volume buttons to navigate the menu and select Wipe Partition Cache with the power button>when complete select Reboot and allow the phone to reboot normally. Obviously, this is a restart which you've established corrects the issue for brief periods so this will be more of an endurance trial.

Let us know what you find, give us some answers and we'll offer more advice.

Thank you very much and thanks for reply
I try to answer all your questions:
- It's Galaxy S24 Ultra
- Yes, it's starting recently and it use to work with no issues. It's about 2 monthes.
- I think that it's started after update before last one.
- No new apps has been installed.
- Yes it's correct condition never changed.
- I haven't tested to see how many times the case can be opened and closed before it returns to normal, but I will.
Yes, I believe that it's a software issues and not hardware. I'm planning to factory reset the phone although that I hate it, but I think that I have to.

 

[Corso]

Welcome to Android Central forums. A few questions to start to help us offer the best advice.

It sounds like a bug or glitch and it sounds like it started recently. Did this use to work with no issues? How long ago did this change?

As mustang7757 asked which phone do you have? After a search, I'm guessing S25U?

Can you remember any updates around the time that this started?

Did you install any new apps around the time that this started?

Given that you get results from restarting, we'll assume there is nothing wrong with the case, but for clarity, when this starts you can open and close the case as many times as you want and this condition never changes, correct? Have you tested to see if there is a number of times the case can be opened and closed before it returns to normal? It may not but if you can open and close it a hundred times and it remains, but then goes away instantly with a restart, that would point to software, vs hardware or something else.

Without answers to our questions it will be difficult to be more specific but I will assume you have the S25U based on the information shown and given. It sounds to me like a bug from an update, either to the app used to create this appearance or to the device. Let's start with the easiest and work our way to more in-depth actions.

Let's clear the cache and data for smart view. Navigate to Settings>Apps>at the top of the list use the sort icon to open the pop-up menu>tap the toggle to show system apps and press OK to return to the list>scroll down to or use the search feature to look for Smart View>Storage>Clear cache/Clear data. Did the issue clear up with these actions? If so, test to see how long it lasts. If you're lucky this will take care of it.

If that is not the solution it could be a system bug. For that let's clear the Partition cache. Power off the device>hold the volume up + power button>release the power button when the Samsung splash screen appears>release the volume button when the phone has fully booted>use the volume buttons to navigate the menu and select Wipe Partition Cache with the power button>when complete select Reboot and allow the phone to reboot normally. Obviously, this is a restart which you've established corrects the issue for brief periods so this will be more of an endurance trial.

Let us know what you find, give us some answers and we'll offer more advice.

An update:
Clearing cache and data for smart view did not work neither Wipe Partition Cache, unfortunately!

 

[Corso]

Hello everyone,
It's a while that I see this white strip under the digital clock each time I close the Smart View cover. Rebooting will make it disappear just for a 2 or 3 days days! Any suggestion would be much appreciated. Thanks. View attachment 372732

Galaxy S24 Ultra

 

[Corso]

An update:
Clearing cache and data for smart view did not work neither Wipe Partition Cache, unfortunately!

Have opened and closed the cover 100 times, no white strip.

 

[VidJunky]

You said unfortunately but clearing the Partition Cache doesn't cause you to lose anything. I should have mentioned that it is nothing like a factory reset. Actually clearing the partition cache is one of the least painful fixes. Where a Factory Reset is extreme and wipes everything with an elevated potential for data loss. Put factory reset in your back pocket and save it for another day. If we can, we'll avoid it.

In the meantime, thank you for answering the questions. I get busy and I'm also long winded, not that you could tell, but right after I posted I saw that you had posted a couple of times and mentioned which device you had. All while I was still crafting my post. Hahaha. Anyway, you mentioned opening and closing your case 100 times, would this have triggered the issue before? Were you able to recreate the issue by repeating this action a bunch?

Based on your answers it sounds like it may have been an update that caused this which would point to the partition cache as the issue since this is where temporary files from system updates are stored. Let's see how long it lasts and I'll cross my fingers for you that this got it. Keep us posted and best wishes.

 

[Corso]

You said unfortunately but clearing the Partition Cache doesn't cause you to lose anything. I should have mentioned that it is nothing like a factory reset. Actually clearing the partition cache is one of the least painful fixes. Where a Factory Reset is extreme and wipes everything with an elevated potential for data loss. Put factory reset in your back pocket and save it for another day. If we can, we'll avoid it.

In the meantime, thank you for answering the questions. I get busy and I'm also long winded, not that you could tell, but right after I posted I saw that you had posted a couple of times and mentioned which device you had. All while I was still crafting my post. Hahaha. Anyway, you mentioned opening and closing your case 100 times, would this have triggered the issue before? Were you able to recreate the issue by repeating this action a bunch?

Based on your answers it sounds like it may have been an update that caused this which would point to the partition cache as the issue since this is where temporary files from system updates are stored. Let's see how long it lasts and I'll cross my fingers for you that this got it. Keep us posted and best wishes.

Hello,

I mean: unfortunately Wipe Partition Cache didn't help as I applied this option many times. I would rather see that white strip whole the time than apply factory reset
I think that opening and closing the case does not recreate the issue but TIME. I noticed that white strip backs after 2 or 3 days of use. Am agree with you that an update is caused this issue, but what should I do? Can I downgrade updates?

Sure, I will let you know when that irritating strip backs again.
Thanks for your time and for your suggestions, I appreciated
Best Regards,
Corso

 

[mustang7757]

Hello, Thank you It's Galaxy S24 Ultra.

I'll move this to the s24 Forums