This is my complaint e-mail sent to HTC and AT&T
English is not my primary language so please bear with me.
Multitasking: The phone can not multitask at all. Games, or apps. ex; I was running Runkeeper auto pause mode enable. Stop during my ride to check phone settings and make some changes. The phone killed my application deleting all my data. unacceptable browser refreshing, stopping music applications, closing games,and the list go on.
Games: It might not be HTC fault but as a customer I have paid for a lot of high end games that I can not play with this phone. I know the phone has the hardware to run the games. you need to work closer with the game developers to adapt the game to the phone. Ex, GTA 3 runs but I am having issues to save the game, exit, or pause.
Camera: I should be able to decide the quality of the picture detail even if that means slower shutter speed.
Front Facing Camera low lighting exposure is too low. Next to an iPhone in medium dark light conditions my phone performance is terrible. The iPhone looks great.
HTC Live weather wallpaper makes my phone to randomly reboot.
Picture Contact Resolution from G Plus or Phone is unacceptable.
Browser Links: There are not choices to redirect links to:
YouTube app
Maps app
G+ app
It could be more
WIFi issues already acknowledge by HTC
AT&T Network radio seems to hop between towers higher frequency than normal.
2G, 3g, 4g network toggle. During football games or big events, it is easier to switch between networks to be able to make phone calls or send text messages. I have not doubt 4G battery life on the HTC phone is improved but it is not as great as 3G or 2g networks.
Some memory lagging
SMS notifiaction issues already acknowledge by HTC
Gmail Push not working properly.
Google Voice is not installing correctly.
I know some the issues mentioned here are not under HTC control but as a customer I don't care. I have invested money on buying top end games and it is easier for me to find another phone that it is compatible with those games. I should not be the one hassling with the game developers.
Please take into account that I do not have any obligation to write you any complaints and my return window is in 23 days.
I love the phone design but the more I dig the more I keep falling out of love with the phone.
Could you please offer a clear direction if any software upgrade would be offered to improve your product and when?
Thanks.