LG has no concern about customer care. They won't even acknowledge the situation.
Here is my conversation with their robot, I mean "helpful representative"
3:54 PM Rizza: Hello Anna. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
3:55 PM Rizza: Hi anna
3:56 PM Anna: My phone turns on and after the LG screen turns blue. Sometimes I can have it on for a couple of seconds but it always fades to blue.
3:58 PM Rizza: Im willing to help as much as I can and let me see if what I can do for you.
3:58 PM Rizza: Lets perform some simple troubleshooting steps to see if this issue can be resolved here. Is there any error messages?
3:58 PM Anna: No there is no error message. I have checked some forums and this seems to be a problem with the phone
4:00 PM Rizza: I see.
4:00 PM Rizza: Have you tried to charge your device in to different sources of power and outlets?
4:01 PM Anna: Yes. I have tried everything. I can't paste the page I found here
4:02 PM Rizza: Great!
4:02 PM Rizza: Have you tried to remove your battery and back cover and re insert after. 5-10 mins.?
4:03 PM Anna: I haven't waited 5-10 minutes but I don't believe that will resolve the issue. Have you looked at any forums online about this phone flickering to blue
4:04 PM Rizza: That's fine.
4:05 PM Rizza: Have you tried to perform a factory reset?
4:05 PM Anna: This seems to be a well known problem with the first model which I have
4:05 PM Anna: yes I have tried factory reset
4:05 PM Rizza: Okay
4:06 PM Rizza: May I have your IMEI number to check if your still in warranty?
4:06 PM Anna: I went through everything with AT&T they knew of the problem
4:07 PM Anna: ***************
4:07 PM Rizza: Thanks!
4:08 PM Rizza: Alright! Since we've exhausted all the TS steps and still your unit is not working, let me give you options on how we can resolve this since your unit is out of the manufacturers warranty.
4:08 PM Rizza: First option is that we can send your unit to our repair facility and have it checked - Altough the downside of sending it is the repair may take up to 7-9 business days, we can then be assured that it's going to be checked by a certified LG tech and they're going to run some test before sending it back to you to make sure you're going to get in good condition.
4:08 PM Rizza: Second option is for you to contact your point of sales to check for possible options of replacements.
4:11 PM Anna: I have already spoken with AT&T and they said it was your problem. As this is known to be a problem with your software I don't believe I should have to go through more hassle. Both of my kids and myself had this phone and none of them have made it through a year. I want a new phone sent to me
4:12 PM Rizza: I am sorry for the inconvenience this must have caused.
4:12 PM Rizza: Would you like me to file a ticket request for you now?
4:13 PM Anna: Please don't give me the lines out of your book, just get me a new phone
4:13 PM Anna: or a manager
4:15 PM Rizza: Sure you can contact our supervisor to our direct line at 1-800-793-8896. They are available form 10:00am- 7:00pm CST.
4:15 PM Rizza: Do you have any questions?
4:15 PM Anna: That's great IF I HAD A PHONE
4:16 PM Rizza: So may I know what is your decision now?
4:17 PM Anna: I would like a new phone or a manager
4:17 PM Anna: The internet, AT&T, everyone know's this is a problem with this phone. I don't know what the problem is
4:17 PM Rizza: You can contact our manager to our direct lien to hear your voice personal
4:17 PM Rizza: *line
4:18 PM Anna: I DON'T HAVE A PHONE
4:18 PM Rizza: unfortunately, we can provide a certified like- new phone only.
4:19 PM Anna: Does it work? Cause I'm fine with that
4:19 PM Rizza: yes
4:19 PM Rizza: is it a deal or no deal?
4:19 PM Anna: Then send me that
4:20 PM Rizza: But you need to send in first your device in our facility first for further assessment.
4:22 PM Rizza: Would you like me to file a ticket request for you now?
4:22 PM Anna: So I have to wait for my phone to get to you, then wait for someone to look at it and then what, a few weeks and I'll get a new used phone?
4:23 PM Rizza: Yes
4:23 PM Rizza: Yes it is
4:24 PM Anna: How is that fair? How is that good customer service?
4:25 PM Rizza: I am sorry for the inconvenience this must have caused.
4:26 PM Rizza: I would be upset as well if I were experiencing your situation.
4:26 PM Anna: I might as well be talking to a robot with all the pre written lines you are giving me
4:27 PM Rizza: No Im not a robot.
4:27 PM Rizza: im so sorry if you feel that ay Anna.
4:27 PM Rizza: *way
4:27 PM Rizza: I didn't mean that
4:27 PM Anna: Well you sure sound like that.
4:27 PM Rizza: We can file a repair authorization here,
4:28 PM Rizza: I m so sorry to hear that
4:30 PM Rizza: What is your decision now?
4:30 PM Anna: You aren't helping, this whole conversation is going to be posted on line and your company is going on blast. I will never buy one of your products again as will none of my family and friends
4:31 PM Rizza: I really apologize that you are having this problem.
4:31 PM Rizza: Please give me a second chance to assist you with this,
4:34 PM Rizza: Are you still there?
4:34 PM Anna: yes
4:35 PM Rizza: Would you like to sen din your device for the replacement or contact our supervisor?
4:35 PM Rizza: *send in
4:37 PM Anna: Didn't we already go through this?
4:37 PM Rizza: Yes, but you didn't answer my question.
4:38 PM Rizza: But since you don't have a phone. Would you like to file a request ticket for the repair or phone replacement?
4:43 PM Anna: I believe I did when I said it wasn't fair for me to have to wait for the whole process of mailing and waiting to possibly get a used phone in return. I have lost precious memorys I have on my phone, pictures and messages I can never get back. Buisneness notes etc. This is a known problem with your product. This should not be an inconvenience to me anymore than it already has been. I also mentioned twice that I have no way to contact a manager because I have no phone
4:44 PM Rizza: That must be a very frustrating situation to be in.
4:44 PM Rizza: So lets proceed to go on option number 1
4:44 PM Rizza: ?
4:47 PM Anna: So either you aren't really listening or you are a robot. You aren't offering any acceptable solutions (all 2 of them).
4:49 PM Rizza: Once again Im so sorry if those options are not helpful for you. I heop you will forgive me
4:49 PM Rizza: *hope
4:50 PM Rizza: Anything else?
4:50 PM Anna: I hope you see this on the web