Why is snapchat stuck in slow motion mode on my S7 Active?

[AC Question]

Every time I try to take a video snap the sound comes out like I have it on the slow motion effect, but it's not on. Only if I turn the rabbit speed effect does my voice sound normal

 

[DookeySmathers]

Holy crap, i thought i was the only one with the issue. I got the same phone like 2 days ago and my snapchat audio has been stuck on slow.

 

[samrangoon]

same frickin thing. i just got the phone a couple days ago.

 

[GreenCore]

same thing happens to me too

 

[Anthony Vines]

Happened to me to...tell me if u figure out how to fix it

 

[B. Diddy]

Welcome to Android Central! Have you all tried clearing the app cache for Snapchat? And do you all have S7s, or does this happen on various different phone brands?

 

[Clayton Farrell]

Yes I have tried clearing all caches and didn't help. Tried turning EVERYTHING off, mobile, Bluetooth, NFC etc. except WiFi. Tried only mobile, no WiFi, tried different Wifi's all to no avail. This is an S7 Active problem that no one knows how to fix. Much longer threads about this in other forums. Open to any rec's.

 

[pkcable]

Sounds like a bug! I would try contacting Snapchat about it directly. Here's their Contact us/Support page.....

https://support.snapchat.com/en-US

 

[Nibble78]

Just got galaxy s7 active a couple days ago. Same thing. Same scenario. I contacted snapchat directly but we shall see what they do about this bug. This clearly shows that anyone with galaxy s7 active is gonna have this problem.

 

[Jeffrey Lewis1]

I got the 7 active last week. Same issue. It makes me sad because I love snapchat and now I can't snap anything other than pics. Lol. Yall let me know when yall know something. Everyone add me on there jlynn61287

 

[Jeffrey Lewis1]

Try now everyone. Mine worked perfectly today. I'm so happy

 

[pkcable]

I'm betting they updated the software!

 

[CarlosDuty]

same problem here, but i hace a LG G2