Why isn't my home button soft-key working?

[AC Question]

Home button soft-key not working

Brand new LG G4. The home button soft-key at represented by a circle at the bottom of the screen does not work. I tap it and it does nothing.

 

[belodion]

Re: Home button soft-key not working

Welcome to AC.

If this is a phone that you have not even been able to set up, return it.
Otherwise, try Safe Mode, or a Factory Reset.

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