Why isnt my keyboard registering when i type in an app?

[AdrianDelcastillo]

Okay a few weeks back I downloaded wild city on Google play. Game worked fine but I tried to recover my account and wasn't able to type anything. It looked as if I were typing but nothing popped up in the sign in box. So I gave up on it and just now I downloaded Madden mobile and I'm getting the same problem but this time the numbers work and letters don't

 

[N4Newbie]

So, what device is this?

And, what keyboard? Stock? Third-party?

Have you tried installing a different keyboard? Best possible option: https://play.google.com/store/apps/details?id=com.google.android.inputmethod.latin