Why my mobile data in Moto g5 plus is not working?

[Jerlin J]

Hi I bought moto g5plus recently. I put 4G data card. Even though when there is full signal the mobile data doesn't work.

 

[B. Diddy]

Welcome to Android Central! Which carrier is the SIM for? Have you checked your APN settings to make sure they're correct? https://www.androidcentral.com/what-apn-and-how-do-i-change-it

 

[Jerlin J]

Carrier is Airtel. I did check the APN settings it's still not working.

 

[B. Diddy]

I assume you haven't exceeded any monthly data limit, correct? Have you asked Airtel about this?

Also, go to Settings>Mobile Networks>Preferred Network Type (the exact menu option might be called something a little different) and make sure it's set to Automatic, or includes 4G.