WiFi Calling problem

[gtt1]

I am unable to set up WiFi Calling. S25 Ultra in Canada.

Samsung website indicates there is a switch for WiFi Calling in Connections between WiFi and Bluetooth.

I don't have this on my phone.

There is a WiFi calling tab in Google phone app and when turned on this takes me to my phone company to put in 911 address. After this I get a notice saying couldn't set up WiFi calling turn on in settings.

Anyone else have this problem, any thoughts.

 

[SpookDroid]

Does your carrier support WiFi calling? The WiFi calling feature is carrier-dependent. If it's available on your device, you would see it on Settings/Connections; there should be a Wi-Fi Calling toggle. If this is absent or grayed out, your current carrier settings don't support this feature.

 

[mustang7757]

Usually the sim card dictates what gets installed so probably your carrier.

This is my screenshot in settings how it's supposed to show up

 

[gtt1]

Carrier is Freedom Mobile and they do support WiFi calling.

 

[rvbfan]

Make sure they also support it on your plan, I know freedom likes to cut corners in certain places. You might want to call them though. If they do support it get them to reprovision it. Make sure you mention Wi-Fi calling.

 

[gtt1]

Make sure they also support it on your plan, I know freedom likes to cut corners in certain places. You might want to call them though. If they do support it get them to reprovision it. Make sure you mention Wi-Fi calling.

Plan on calling support but I know I need hours to get someone. There service is atrocious but pricing great, especially the international roaming.

 

[SpookDroid]

Also, not sure if the phone is carrier-branded or not but some carriers also block features on unlocked devices. Again, if the option isn't there it's not because your phone doesn't support it (unless you installed a different OS version that might not be compatible), it's because the carrier doesn't enable it on your device (and that's something they need to activate on their end if supported).

 

[gtt1]

Thanks, should work my carrier doesn't block. Their help desk tried to sort it out but nothing they tried from their end worked to solve the problem. Last procedure they wanted me to try was reset my network but that would mean reentering bluetooth and other settings. I don't need Wifi Calling bad enough to have to reenter settings.