Don't get me wrong, I love the Android platform. I've got a Galaxy Tab, and couldn't be happier with it. But I can't get this Thunderbolt to operate as designed. The MTP mode just does not work reliably. Sometimes I can get it to connect to my computer with no problems. Other times, I need to swap USB ports to make it work. And then other times (assuming I've gotten it working at all) it'll just arbitrarily disconnect from the computer. Verizon spent a few hours on the phone with me trying to get it to work, and was very apologetic when they told me there was nothing else they could do, and that I should contact HTC. HTC claims that MTP mode was added by Verizon, so they weren't gonna support anything but HTC Sync or USB Mass Storage. So, it's back to the Storm until something better comes along. Hopefully, something that works. You know, I really don't know what problem people have with Big Red. They've been nothing but helpful through all of this.
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