warranty replacement - proximity sensor

[CodyAB30]

I have the note 2 and about 2 weeks ago the proximity sensor decided it didn't want to work right. When I take the phone away from my ear the screen stays off, so I'm assuming that's where the issue is. My question is, is this something they would do a warranty replacement for? Also, would it matter that the phone has scrapes/scuffs around the bezel? It's been dropped a couple times and in all four corners the bezel is scuffed up. I really don't want to use the insurance since the phone just decided to stop working right, I just worry about them not replacing it due to the cosmetic damage.

 

[chrscaley]

I have the note 2 and about 2 weeks ago the proximity sensor decided it didn't want to work right. When I take the phone away from my ear the screen stays off, so I'm assuming that's where the issue is. My question is, is this something they would do a warranty replacement for? Also, would it matter that the phone has scrapes/scuffs around the bezel? It's been dropped a couple times and in all four corners the bezel is scuffed up. I really don't want to use the insurance since the phone just decided to stop working right, I just worry about them not replacing it due to the cosmetic damage.

Definitely wouldn't hurt to try.

Sent from my SGH-T889 using Tapatalk 2

 

[dms76]

I know my sensor doesn't work because of widget locker.

Sent from my SCH-I605 using Tapatalk 2

 

[Mr. Toad]

I have gotten warranty replacements for similar problems.

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