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Trade In Thread
- Thread starter azdmelani
- Start date
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nicki1pt
Active member
OK
. Got it. I was just panicking for a moment because I'm shipping mine back today.Sent from my SM-S918U using Tapatalk
If you bought from Samsung unlock they are the ones you returning it to.OK. Got it. I was just panicking for a moment because I'm shipping mine back today.
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jamezr
Trusted Member
Samsung Trade in nightmare..sad news
When I got the S23 Ultra. I traded in a PERFECT S22 Ultra. Wrapped in bubble wrap with pictures of it and all that to prove it was in perfect share. I sent the trade in back in the box the S23U came in with all the packing materials as well.
I received an email today my trade in has a cracked display and they will charge me $155! WTF! I emailed them and they confirmed it had a crack. They said it was out of their hands as this was a QC issue.
I told them I have pictures of the trade in device with no cracks being packaged and bubble wrapped.
Didn't matter to them. So I asked them to send ithe trade in back to me. they are doing that.
I canceled my S23 Ultra order and I am returning it. I have seen too many bogus return issues posted here matching my exact description.
I love love the S23 Ultra as all of can tell from my posts here in this thread. But as a matter of principle...I cannot take a bogus claim my trade in had a cracked display when I know it did not when I sent it in to Samsung!
When I got the S23 Ultra. I traded in a PERFECT S22 Ultra. Wrapped in bubble wrap with pictures of it and all that to prove it was in perfect share. I sent the trade in back in the box the S23U came in with all the packing materials as well.
I received an email today my trade in has a cracked display and they will charge me $155! WTF! I emailed them and they confirmed it had a crack. They said it was out of their hands as this was a QC issue.
I told them I have pictures of the trade in device with no cracks being packaged and bubble wrapped.
Didn't matter to them. So I asked them to send ithe trade in back to me. they are doing that.
I canceled my S23 Ultra order and I am returning it. I have seen too many bogus return issues posted here matching my exact description.
I love love the S23 Ultra as all of can tell from my posts here in this thread. But as a matter of principle...I cannot take a bogus claim my trade in had a cracked display when I know it did not when I sent it in to Samsung!
Last edited:
Its unbelievable
Im always nervous trading my devices back in to Samsung, It's Nerve racking !
BrwnSuga3
Well-known member
I've decided to keep my S22 Ultra and just give it to my husband, he needs a new phone anyway. This year's trade in seems to be a nightmare so I'd rather just not deal with it.
TheMiz
Well-known member
Did you ask them to review their video of the unboxing and inspection of your trade in?
I was given the same emai just a few hours after the email came saying they got my trade in and it would be 3 to 7 days before they get to it . only took 3 hours. I contacted them told them my phone was perfect and could they please read the notes on where the crack was
they said they would look at the video of the inspection and low and behold I was told there was NOT any cracks or marks ect.
They reversed the charge back etc.
BTW pictures of your phone are worthless
You need a complete video with out any pauses in it and keep it rolling as you drop it off with Fex Ex.
With all this madness going on with these returns , I think Samsung should do some kind of "Act of good faith" and compensate the MANY that has gone through the stress of their mistake
But the that is just my thought.
MarathonMan
Well-known member
Cracked screen, no way S22U trade in was pristine.
Like so many others, called customer service and 20 minutes later I got the full trade in value.
What a Pain, no problem last 3 phone trade ins, but always a problem with Watch trade ins.
Have to rethink whether or not to do trade ins going forward. Not worth the hassle.
Like so many others, called customer service and 20 minutes later I got the full trade in value.
What a Pain, no problem last 3 phone trade ins, but always a problem with Watch trade ins.
Have to rethink whether or not to do trade ins going forward. Not worth the hassle.
subguy812
Well-known member
Flawless trade-in experience. They received it yesterday in TN, and I received the email last night saying all is good.
Feel terrible for all of the others that have gone through the same thing I went through on Monday morning.
Seems like most all of the issues are at the Coppell, TX location?
Seems like most all of the issues are at the Coppell, TX location?
BerryBubbles
Well-known member
I am so sorry this has happened to you. This trade-in situation has gotten out of control.
njforcedlife77
Member
I received an email today my trade in has a cracked display and they will charge me $155! BS! I called them and they confirmed it had a crack. They said it was out of their hands as this was a QC issue.
I told them I have pictures of the trade in device with no cracks. Had to push the issue say i would return new phone and get old one back they fixed it then said i would a one time credit bs. Samsung should be ashmed of them self for scamming trade in like this as scam.
I told them I have pictures of the trade in device with no cracks. Had to push the issue say i would return new phone and get old one back they fixed it then said i would a one time credit bs. Samsung should be ashmed of them self for scamming trade in like this as scam.
Everyone whose trade-in is falsely said to be cracked or missing should report the incident to the FTC's Bureau of Consumer Protection, even if Samsung relents after you insist they're wrong. Otherwise, Samsung (or their trade-in contractor) has every incentive to illegitimately reject trade-ins and profit from whatever percent of customers don't pursue the matter tenaciously.
Just dropped mine off at FedEx. It's going to be a long weekend waiting for the dreaded cracked screen email.
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bhatech
Trusted Member
Are all the false cracked screen are from Texas trade in center only? Or even Tennessee as well?
Looks like some bad actor in Texas trade in center trying to scam people
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Looks like some bad actor in Texas trade in center trying to scam people
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Sent mine to Tennessee yesterday. Just got the email that it was delivered this afternoon. Now, I wait... 
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Sent from my SM-S918U1 using AC Forums mobile app
bhatech
Trusted Member
Scamsung strikes again. Mint condition, not a single scratch and even sent the original S22 Ultra box it came in. Ridiculous, just got the email. Texas trade in center
Chatting with them now
Sent from my SM-S918U1 using Tapatalk
Chatting with them now
Sent from my SM-S918U1 using Tapatalk
Samsung has some issues trying rip people offScamsung strikes again. Mint condition, not a single scratch and even sent the original S22 Ultra box it came in. Ridiculous, just got the email. Texas trade in center
Chatting with them now
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