Warranty exchange only swaps out with refurbished?

[cstrasz]

So kind of pissed. I was considering swapping out the htc one for a new one since I'm tracking down battery issues. I paid full price for the phone.

AT&T only replaces with refurbished phones. HTC will sith repair or replace with a refurbished as well.

Maybe I'm naive to think that if the phone is only 2 months old they'd give you a new one if you're having issues. Never had that with this problem with the iPhone.

Anyone else have experiences with phone exchanges via AT&T or HTC?

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[cstrasz]

Sith=either. Stupid auto correct heh.

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[jaleesag88]

With Sprint I had to exchange mine and I received a brand new one still in the box with all the accessories.

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[adriandb]

Apple generally does the same thing. They'll tell you if it's new or not. I believe this is an industry standard practice.

 

[Quis89]

This happens across the board with everyone. I'll never understand the uproar with refurbished devices. As long as they work what's the issue?

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[elysm1]

I just got a refurbished one from att and it's perfect. The one thing that annoyed me was that they don't give you a new one year warranty from the date you get your refurbished phone. It's from the original date of purchase. That's what the girl told me anyway..... I hope I'm misinformed.

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[HalizDad]

Hard to believe that there are refurbished ones already out... Jmo

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[adriandb]

Hard to believe that there are refurbished ones already out... Jmo

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Not really. There are people here on these boards who have returned theirs and this is just a small percentage of the user base. Those are quickly turned around to use as warranty replacements.

 

[Scott Kenyon]

I want to be able to perform Sith repairs.

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[DS1331]

I just got refurb HTC one thru att warranty and everything's great with the phone except this refurb has a yellowish warmer tint to the screen. My old one was a brighter screen kind of blueish tint. There's a big different side by side but I'm having trouble deciding to send back my old one that was having call issues with the brighter screen and keeping this one that works perfect and yellowish tinted screen

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[Farish]

Hard to believe that there are refurbished ones already out... Jmo

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Some of those "refurbished" devices are just returns that were perfectly fine but people weren't satisfied with the device. They still have to get sent back to the manufacturer and get marked for such use.

 

[cstrasz]

Okay maybe I over reacted. As long as it's in mint condition I don't care. I buy used games. I just somehow associated refurbished with potential scratch marks and cosmetic wear and tear.

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[DS1331]

But a difference in screen hue ?? Everything else is perfect even better build quality on this refurb phone

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[adriandb]

But a difference in screen hue ?? Everything else is perfect even better build quality on this refurb phone

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Ask for a different replacement device.

 

[gvndeb60]

Okay maybe I over reacted. As long as it's in mint condition I don't care. I buy used games. I just somehow associated refurbished with potential scratch marks and cosmetic wear and tear.

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I understand how you feel, but it is normal practice. That being said, don't leave the AT&T store until you are happy. Years ago they swapped out a Moto Atrix for me and the first refurb they tried to give me was scratched. I politely asked for a mint one, they did not have any issues and just grabbed another. Good luck.

 

[TheyStoleMyName]

If it's not within the return period they will swap it out for a refurb if they have them, new if they don't have any returns.

from what ever phone I feel like using today.

 

[cstrasz]

Only problem is I don't think I can swap it out in person. It's the 64 gb version and ordered online so I have two challenges. First figuring out if they'll do a swap if I ordered it from their online store. Second, locating a 64 gb version in a store (which I had troubles with originally, hence ordering it online

That was probably why I was a bit irritated at first because I don't know what I'll get until it arrives via delivery. Sounds like the majority of the time though these are like new.

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[DS1331]

Yeah I couldn't do mine in store I had to call att to do it

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[TheyStoleMyName]

Only problem is I don't think I can swap it out in person. It's the 64 gb version and ordered online so I have two challenges. First figuring out if they'll do a swap if I ordered it from their online store. Second, locating a 64 gb version in a store (which I had troubles with originally, hence ordering it online

That was probably why I was a bit irritated at first because I don't know what I'll get until it arrives via delivery. Sounds like the majority of the time though these are like new.

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U should get the same size and model. Hopefully since it's the 64gb it'll be new.

from what ever phone I feel like using today.

 

[aokusman]

So kind of pissed. I was considering swapping out the htc one for a new one since I'm tracking down battery issues. I paid full price for the phone.

AT&T only replaces with refurbished phones. HTC will sith repair or replace with a refurbished as well.

Maybe I'm naive to think that if the phone is only 2 months old they'd give you a new one if you're having issues. Never had that with this problem with the iPhone.

Anyone else have experiences with phone exchanges via AT&T or HTC?

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Refurbished looks like new.

From the desk of Hiss Excellency.