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  1. #76  
    Viber's Avatar

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    Default Re: Viber is not working

    Quote Originally Posted by zid81 View Post
    Hi i am with tmobile uk..iv installed viber on my phone htc wildfire s..but ir works via wifi bt not on through mobile network..my freind has same mobile network as me bt her viber is working fine..iv reinstalled viber bt i just cant access without wifi..can sum1 pls help as i use viber alot thanx
    Some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network. Specifically, we have received numerous such reports from T-Mobile UK users so far.

    In order to verify this, we recommend to contact your cell company and confirm this with them.
    A member of the Viber R&D Team (Viber app.)
  2. #77  

    Default Re: Viber is not working

    I got trouble with viber on my htc one x since im running custom ROM cyanogenmod 10.1.2 jelly bean 4.2.2 when i answer calls or when somebody else answers my call the screen turns black and call stops texting works goodits just the calling issue ive tried uninstall&reinstall but nothing could you please help me
  3. #78  
    Viber's Avatar

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    Default Re: Viber is not working

    Quote Originally Posted by wanos88 View Post
    I got trouble with viber on my htc one x since im running custom ROM cyanogenmod 10.1.2 jelly bean 4.2.2 when i answer calls or when somebody else answers my call the screen turns black and call stops texting works goodits just the calling issue ive tried uninstall&reinstall but nothing could you please help me
    Thank you for the report of the problem.

    We would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

    * Make sure to specify the fact that you are using a Custom ROM in your ticket.

    Thanks in advance
    A member of the Viber R&D Team (Viber app.)
  4. #79  

    Default Re: Viber is not working

    why viber doesn't work at my samsung galaxy ace i have 3 samsung's i cant download it at one shows me isn't avaliable at your country kosovo.
  5. #80  

    Default Re: Viber is not working

    Dear Viber,

    I have the same problem, and I have already raised a tech ticket.

    Ticket ID: UPS-320-17978
    Subject: Can't get code activation

    it's 2 days without any responce.

    I have just reset my phone and so reinstall all my app but unfortunately can't get the code by sms or by phone.
    I think it's because i have already installed viber once but i didn't save the code like a stupid...

    I have tried to desinstal , reinstall the app after 24h. tried the code by sms, tried the code by phone don't have any reply.

    Could you give me my send me my code again?

    I have reinstalleted Viber on the same phone after reset it.Rom Samsung galaxy s4 official. i'm living in uk with "Three'" as phone network.


    or

    Could you desactive or erase my profil like that i can activate it again. i really don't know what to do to solve the problem, i think i have tried everything.

    Regards,

    Ben
  6. #81  

    Unhappy Re: Viber is not working

    Since last updated (version 3.1.1.15), viber is not working on my android phone. When I try to open viber app, it does not open and this message pops up: process (com.viber.voip) has stopped working and sometimes only black screen stays for long until I close it. I restarted my phone as well as re-installed viber several time. When I re-install, first it works fine but as soon as I receive any message or try to send a message, it crashes and then doesn't open again.
  7. #82  

    Default Re: Viber is not working

    Hi i have problem with my viber, if im calling I could hear the voice on the other line. but they cant hear mine, I have samsung Dual Core,
  8. #83  

    Default Re: Viber is not working

    I solved the problem!!! On my huaweii u8650 with a custom ROM (CyanogenMOD 7.1 by benru89) it didn' work even if i downloaded the lates version from playstore, I thought the problem is my custiom rom but it isn't. I moved Viber to my SD card and it worked!!! I hope this is helpful for you guys!
  9. #84  

    Default Re: Viber is not working

    Same issue with my S4, if i restart the phone it works once, i shutdown the application and start it back up but i only get a black screen i wait about 2 min and it says that Viber is not responding would you like to close the app. I have done this several times and it never fails, well the app does. Don't get me wrong i love the app, works great when it does.

    Quote Originally Posted by Bine Sadler View Post
    I have just got a Samsung s4 and it is doing the same, loads up and then screen goes black and a message stating viber has stopped.
    I had it on my old phone.....Samsung ace and it worked fine, and my number has not changed. HELP
  10. #85  

    Default Re: Viber is not working

    Well I have a samsung galaxy young and just two days ago Viber worked great and then one time i sent a message , the other time it said viber is not responding and blocked for a time and that the message is not sent and i have no idea why 'coz it happened suddenly , so what exactly should i do in order it get it back working properly and also not lose any of my chat history ????
  11. #86  

    Default Re: Viber is not working

    Hello Viber, I have a huge probs with VIBER; I am using HTC vivid cell phone. but while i make voice call through Viber phone will be bricked/Freez, and nothings key will be works except Home button due to black screen [If I place any call; phone's screen turned black/blank] . phone calls can be connect but i can not break call, if i want to break call i must RESTART or SWITCH OFF my device but after call ended phone works fine/normal as usual.
    I have been tried Viber on Unrooted Phone, Then Rooted phone with Stock ROM, Then with rooted Custom ROM. but nothings can helped me
    Currently using viber version 3.1.1.15
    "Phone OS Version: 4.0.3 (ICS)
    Kernel Version: 3.0.28"
    I can normally able to chat/message....

    V/r,
    Clasher
  12. #87  

    Default Re: Viber is not working

    Hello Viber, I have a huge probs with VIBER; I am using HTC vivid cell phone. but while i make voice call through Viber phone will be bricked/Freez, and nothings key will be works except Home button due to black screen [If I place any call; phone's screen turned black/blank] . phone calls can be connect but i can not break call, if i want to break call i must RESTART or SWITCH OFF my device but after call ended phone works fine/normal as usual.
    I have been tried Viber on Unrooted Phone, Then Rooted phone with Stock ROM, Then with rooted Custom ROM. but nothings can helped me
    Currently using viber version 3.1.1.15
    "Phone OS Version: 4.0.3 (ICS)
    Kernel Version: 3.0.28"
    I can normally able to chat/message....

    V/r,
    Clasher
  13. #88  

    Default Re: Viber is not working

    Hi,
    I am a frequent Viber user, but just two days back my Viber has stopped working. When ever I make a call I can hear the other person speaking but they can't hear me. I am using Samsung Galaxy Ace and have already re-installed viber a couple of times but the same problem persists. Please help
  14. #89  

    Default Re: Viber is not working

    Hello,
    Am using a Samsung Galaxy Y Duos (GT-S6102, dual SIM) over a Vodafone 3G network in India.
    I've downloaded Viber and registered using SIM#1. However, when I try to "Update Contacts", I get an error message "No Internet connection. Check your connection and try again."

    I've checked the internet connection and its working fine when I'm connected to Whatsapp using SIM#2.

    My SIM#2 is used for the data service. I've tried swapping the numbers, but still get the same error.

    Does Viber not work on Dual SIMs or is there some other issue?

    Pls advise.
  15. #90  

    Default Re: Viber is not working

    Hi plz need your quick support as I have a new samsung core duos mobile phone & the only problem I have is Viber as I can hear but the other party does not hear me. Already changed motherboard at samsung but in vain. No other problems exist but this. Please reply as the problem is rally annoying. Thank you.
  16. #91  
    Viber's Avatar

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    Default Re: Viber is not working

    Quote Originally Posted by Ahmed Essam Abdelhady View Post
    Hi plz need your quick support as I have a new samsung core duos mobile phone & the only problem I have is Viber as I can hear but the other party does not hear me. Already changed motherboard at samsung but in vain. No other problems exist but this. Please reply as the problem is rally annoying. Thank you.
    Thank you for the report of the problem.

    we would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details

    When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum".

    Thanks in advance!
    A member of the Viber R&D Team (Viber app.)
  17. #92  

    Default Re: Viber is not working

    I tried uninstalling and reinstalling viber onmy htc wildfire s but is still wont work, could you please help me
  18. #93  
    Viber's Avatar

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    Default Re: Viber is not working

    Quote Originally Posted by Sarah Hodge View Post
    I tried uninstalling and reinstalling viber onmy htc wildfire s but is still wont work, could you please help me
    Hi,
    Thanks for the report of the problem.

    Please try to provide more details: what exactly doesn't work? Are you seeing any specific error message?

    Thank you in advance!
    A member of the Viber R&D Team (Viber app.)
  19. #94  

    Default Re: Sony Xperia Series - Viber is not working

    activating viber code
  20. #95  

    Default Re: Sony Xperia Series - Viber is not working

    Hi I've got a sony xperia L I put viber on my phone but never used it, a couple days ago it just started crashing over and over and over. wasn't even in it. Every time it crashes I get a message saying it's stopped working and I'm asked to send an error report. I can't even read the report before it crashes again. In an effort to get out of it I tried deleting the file in my phones memory but it still keeps crashing. Finally managed to delete it so I'm good now.
    Last edited by The Churtle; 12-24-2013 at 09:10 AM.
  21. #96  
    Viber's Avatar

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    Default Re: Sony Xperia Series - Viber is not working

    Quote Originally Posted by The Churtle View Post
    Hi I've got a sony xperia L I put viber on my phone but never used it, a couple days ago it just started crashing over and over and over. wasn't even in it. Every time it crashes I get a message saying it's stopped working and I'm asked to send an error report. I can't even read the report before it crashes again. In an effort to get out of it I tried deleting the file in my phones memory but it still keeps crashing. Finally managed to delete it so I'm good now.
    Hi,

    Have you tried upgrading to the latest version of Viber? It might help with the crashing issues.
    If the problem occurs on the latest version as well, please let us know and we will assist.
    A member of the Viber R&D Team (Viber app.)
  22. #97  

    Default Re: Viber is not working

    Please share me link for this intel version coz i do have the same problem for my lenovo A600e dual sim phone . Android version 4.0.4
  23. #98  

    Default Re: Viber is not working

    Quote Originally Posted by Viber View Post
    Hi there,
    This is Viber's rep, I'm here to help.

    @baneful00 - Please try to uninstall>reinstall and make sure you have the latest version of Viber : 2.3.5

    Let us know if the issue persists.
    Thanks,
    Viber Team
    Hi
    I am trying to install viber on my galaxy tab 3.
    The download and installation successfully happens.
    Post installation when I enter the number for sms verification, viber shows a message saying a new version is required and needs to be installed.
    I have tried un installing and re installation several times to no luck.
    Android version is 4.1.2 and the rom is a a standard rom.
    Please revert back as soon as possible

    Posted via Android Central App
  24. #99  

    Default Re: Sony Xperia Series - Viber is not working

    Hello!! I have recently purchases sony Xperial L . Initially viber worked properly but now i cant make /receive any call. Everytime the called party tries to pick my call ,i get a called failed notice and when i pick the call same thing happens.

    Please help.
  25. #100  

    Default Re: Viber is not working

    I have also same issue.
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