Earlier this year, I started a thread in this forum on some network connectivity issues I'd been having. Short version...still happening. It became more interesting when the same thing started happening on the bride's S23U. We are both unlocked from Samsung. The issues are:
1) occasional difficulty receiving calls - mostly they go straight to voicemail, though sometimes the caller gets the network beep, beep, beep indicator
2) occasional difficulty receiving texts - won't receive the text(s) until you restart the phone
3) less frequently, inability to send texts, unless you restart the phone
These issues have been a problem, as you might imagine, if it's a call from work, or an emergency call from a family member.....and this has happened more than once. We've tried to trouble-shoot by converting to eSIM, using WiFi calling, wiping cache partition and repairing apps. The obvious problem with any of those efforts is that it's occurring on multiple devices, not just a single phone.
We're running on TMO sims, and until this year, we have never had a problem with them. SO, I got TMO involved. I've been dealing with their technical support for a little over a week now. It's agreed that the devices are not the problem. Software is up-to-date, etc. The towers are running just fine (per the TMO engineers). We only experience this problem while at home...no signal extender/booster required. Very strong 5GUC signal at the house.
Diagnosis: TMO is speculating that we are located equidistant between two competing towers, and our phones are bouncing back and forth while looking for the strongest signal.
Question: while this makes sense on its face (to me), has anyone else run across this scenario? fwiw, TMO has been very helpful and working hard to address this.
1) occasional difficulty receiving calls - mostly they go straight to voicemail, though sometimes the caller gets the network beep, beep, beep indicator
2) occasional difficulty receiving texts - won't receive the text(s) until you restart the phone
3) less frequently, inability to send texts, unless you restart the phone
These issues have been a problem, as you might imagine, if it's a call from work, or an emergency call from a family member.....and this has happened more than once. We've tried to trouble-shoot by converting to eSIM, using WiFi calling, wiping cache partition and repairing apps. The obvious problem with any of those efforts is that it's occurring on multiple devices, not just a single phone.
We're running on TMO sims, and until this year, we have never had a problem with them. SO, I got TMO involved. I've been dealing with their technical support for a little over a week now. It's agreed that the devices are not the problem. Software is up-to-date, etc. The towers are running just fine (per the TMO engineers). We only experience this problem while at home...no signal extender/booster required. Very strong 5GUC signal at the house.
Diagnosis: TMO is speculating that we are located equidistant between two competing towers, and our phones are bouncing back and forth while looking for the strongest signal.
Question: while this makes sense on its face (to me), has anyone else run across this scenario? fwiw, TMO has been very helpful and working hard to address this.
): My phone (and my bride's) started acting up with abandon a few days ago. Specifically, network issues. I missed a call from my attorney, my brother, and the bride missed a call from our son. Yesterday with TMO technical support, their only solution was the information that a new tower is scheduled to be installed in our area first quarter of 2024. Obviously, that isn't a solution. Secondarily, the tech walked me through the following steps: settings > connections > mobile networks > network operators > select automatically (default toggled on).
): My phone (and my bride's) started acting up with abandon a few days ago. Specifically, network issues. I missed a call from my attorney, my brother, and the bride missed a call from our son. Yesterday with TMO technical support, their only solution was the information that a new tower is scheduled to be installed in our area first quarter of 2024. Obviously, that isn't a solution. Secondarily, the tech walked me through the following steps: settings > connections > mobile networks > network operators > select automatically (default toggled on).
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