Difficulty accessing Wifi on airplanes

[jaymzb0nd]

I had this issue with my S22 as well. For some reason on planes, after connecting to the wifi, I almost always get the notification that I'm connected but no internet is available. But then I test it out on my tablet and connect to wifi no problem with internet. I've reset the phone, turned off/on wifi, forgot the network and reconnected, everything but keep having this issue.

I know wifi doesn't always work and you have to get to a certain elevation but I have this problem the entire flight, and like I said, the same time my phone doesn't work, my tablet does. I understand that at times you have to log onto the airlines site to approve their BS but I'm not even getting that option either.

Anyone have a similar issue or any ideas on what can be the problem? I have T-Mobile which is frustrating because I'm supposed to have free wifi access with them.

 

[B. Diddy]

Which airline? It can depend on the airline, since some may direct you to go to a specific website (like unitedwifi.com for United Airlines), where you'll find further instructions to connect. Others might bring up a separate captive portal window where the login is.

 

[jaymzb0nd]

Yeah and I never can reach that with my phone but do with the tablet which is bizarre to me. The airlines were Delta and AeroMexico.

 

[B. Diddy]

With Delta, you have to go to the Deltawifi.com URL -- what happens when you do that?

 

[jtfwTX]

I had this issue with my S22 as well. For some reason on planes, after connecting to the wifi, I almost always get the notification that I'm connected but no internet is available. But then I test it out on my tablet and connect to wifi no problem with internet. I've reset the phone, turned off/on wifi, forgot the network and reconnected, everything but keep having this issue.

I know wifi doesn't always work and you have to get to a certain elevation but I have this problem the entire flight, and like I said, the same time my phone doesn't work, my tablet does. I understand that at times you have to log onto the airlines site to approve their BS but I'm not even getting that option either.

Anyone have a similar issue or any ideas on what can be the problem? I have T-Mobile which is frustrating because I'm supposed to have free wifi access with them.

Have had a similar issue but always get it resolved by using a different browser or like you tried, forgetting and reconnecting to the airlines wifi. Sorry!

 

[jaymzb0nd]

With Delta, you have to go to the Deltawifi.com URL -- what happens when you do that?

Nothing would load as if I have no internet at all. Which I don't lol.

 

[B. Diddy]

No VPN on, right? Or is there any 3rd party security app installed?

Next time, try using a different browser, as jtfwTX mentioned.

 

[methodman89]

Happens on 2g and 5g?

 

[jtfwTX]

Would this matter? He's trying to connect to Wi-Fi on the airplane. Should be able to do that even when an airplane mode.

 

[methodman89]

Would this matter? He's trying to connect to Wi-Fi on the airplane. Should be able to do that even when an airplane mode.

It may matter; he states he is getting connected to the plane Wi-Fi, but no internet.

 

[jaymzb0nd]

I am not sure about 2g or 5g because I am on airplane mode. And correct, no VPN. I'll try a different browser next time. It's frustrating because it works on my tablet but usually you get a free hour for messaging and my whatsapp is on my phone so the internet on my tablet is useless.

 

[jtfwTX]

I am not sure about 2g or 5g because I am on airplane mode. And correct, no VPN. I'll try a different browser next time. It's frustrating because it works on my tablet but usually you get a free hour for messaging and my whatsapp is on my phone so the internet on my tablet is useless.

This is why I would be surprised if your data connection mattered. Bc should be on airplane mode when the wifi is working in the air on the airlines wifi. Agree with you it's confusing. My tablet like yours works fine too. Maybe next time you have the chance, restart your phone right before getting on the plane and see if it affects anything!

 

[B. Diddy]

To clarify, I believe methodman99 was referring to the 2.4 GHz and 5 GHz wi-fi bands, not 2G vs 5G mobile data connection.

 

[jtfwTX]

To clarify, I believe methodman99 was referring to the 2.4 GHz and 5 GHz wi-fi bands, not 2G vs 5G mobile data connection.

Ahh this makes sense!!

 

[methodman89]

To clarify, I believe methodman99 was referring to the 2.4 GHz and 5 GHz wi-fi bands, not 2G vs 5G mobile data connection.

 

[subguy812]

Just flew American yesterday. After connecting to WIFI on the flight to my destination, I had the same thing occur. It showed it was able to connect but couldn't. A restart and then connecting to the appropriate American link in the browser worked fine.

 

[jaymzb0nd]

So I'm on a plane about to take off and having the same issue. I don't understand it. I've tried desktop view with chrome as well and the stock phone browser but it takes me to a different looking page where I can't sign on, compared to my tablet which can.

The first 2 pics are from my phone and the 3rd is from my tablet. Wtf

 

[jaymzb0nd]

To be clear, this is what it looks like when I connect to the wifi. It tells me to follow the link as pictured here and then when I do follow the link, the attachments in my previous post is what I get.

I just downloaded Firefox and edge but have the same issue.

 

[leerandall]

Just an observation from your screenshots, but on the tablet screenshot, the tablet is in Airplane mode as evidenced by the little airplane next to the battery icon in the upper right. However, in all of the phone screenshots, you are not in airplane mode. It is possible that, being connected to cell service is bypassing the plane's network and therefore not pulling up the proper sign-in web page, which I would assume would be served by the plane's onboard equipment. To summarize, perhaps try putting the phone in airplane mode before trying to sign into the plane's wi-fi. Just a possible explanation for what's happening.

 

[jaymzb0nd]

Just an observation from your screenshots, but on the tablet screenshot, the tablet is in Airplane mode as evidenced by the little airplane next to the battery icon in the upper right. However, in all of the phone screenshots, you are not in airplane mode. It is possible that, being connected to cell service is bypassing the plane's network and therefore not pulling up the proper sign-in web page, which I would assume would be served by the plane's onboard equipment. To summarize, perhaps try putting the phone in airplane mode before trying to sign into the plane's wi-fi. Just a possible explanation for what's happening.

Great observation and point. That was me trying while I still had service before take off. Unfortunately the problem persisted in airplane mode in the air.