I have a Samsung Galaxy A11 running Android 12, nearly 3 years old.
A while ago I installed an app (rova, a New Zealand radio app). It got me to register with email, etc, and all worked fine. However, several months later the app began acting up; e.g. being stuck showing a loading indicator on the opening screen. Clearing the apps data and trying again allowed it to load straight away, but then the app kept hanging during the sign in/registration steps. I would try reregistering; enter my email, push submit, indefinite pause with loading spinner. Close app, reopen, this time get past email but fill in some more fields, indefinite pause. The app wouldn't hang as such - I could press the back button to go back a step - just show loading and not move on. Eventually I figured out that if I leave it for around 10-15 minutes it would progress and I'd finally get in to use it. But the next day, same thing. I put it down to a buggy app and moved on.
Yesterday I installed a different app (Tend, another NZ app for healthcare) and have been experiencing identical issues - enter email; loading... quit, try again, get past that to enter a phone number, loading... quit, try again, app stuck on intro screen... etc.
It feels like the phone is hanging reading or writing from storage as clearing the app's cache/data always lets me straight in again, but I haven't been able to get through the entire registration process.
I have tried clearing My Files data, removing unused apps (plenty of storage space available), reinstalling the app(s), rebooting the phone, and lastly wiping the cache partition.
Does anyone have any suggestions? I am a web developer - no knowledge of Android at all, but in the sense that when there is an issue I like to debug it, but I have no idea how to even find out what the phone is trying to do while it's loading.
Factory reset is of course a last resort but I'm hoping there are other steps to try first.
A while ago I installed an app (rova, a New Zealand radio app). It got me to register with email, etc, and all worked fine. However, several months later the app began acting up; e.g. being stuck showing a loading indicator on the opening screen. Clearing the apps data and trying again allowed it to load straight away, but then the app kept hanging during the sign in/registration steps. I would try reregistering; enter my email, push submit, indefinite pause with loading spinner. Close app, reopen, this time get past email but fill in some more fields, indefinite pause. The app wouldn't hang as such - I could press the back button to go back a step - just show loading and not move on. Eventually I figured out that if I leave it for around 10-15 minutes it would progress and I'd finally get in to use it. But the next day, same thing. I put it down to a buggy app and moved on.
Yesterday I installed a different app (Tend, another NZ app for healthcare) and have been experiencing identical issues - enter email; loading... quit, try again, get past that to enter a phone number, loading... quit, try again, app stuck on intro screen... etc.
It feels like the phone is hanging reading or writing from storage as clearing the app's cache/data always lets me straight in again, but I haven't been able to get through the entire registration process.
I have tried clearing My Files data, removing unused apps (plenty of storage space available), reinstalling the app(s), rebooting the phone, and lastly wiping the cache partition.
Does anyone have any suggestions? I am a web developer - no knowledge of Android at all, but in the sense that when there is an issue I like to debug it, but I have no idea how to even find out what the phone is trying to do while it's loading.
Factory reset is of course a last resort but I'm hoping there are other steps to try first.
Facebook
Twitter
Instagram