getbretweir
Banned
I wish I could share the sentiment of this post. I ordered my 6p the day that it was announced. Then, one month later on 10/29, it arrived. I was very happy with the battery, the screen, speed, camera etc. All was good, then, out of thwe blue the phone went dark. While I was working the phone ceased to work in my pocket. I pulled it out to check notifications and nothing. A call to Googles tech support had me attempt to boot into recovery then charge for an hour and do the same. Another 2 calls and they agreed to exchange it, but the guy sent the wrong email and set me up to simply return the device. Another call, and Google required me to authorize my card for ANOTHER $500+ to send me a new phone, promising to credit me when the faulty phone was returned to them. That was 2 days ago and the order is still "processing". I'm very disturbed by the support, or lack there of that Google has provided. I shouldn't have had to let them hold the money to replace this phone. I could see charging my card if they didn't receive the other one back, but man, it's been a week. I also think they need to step up the urgency on getting this back out to customers. I'm lucky I guess that I had access to another device. At this point I'm using an iPhone, but own a NEXUS 6P. I think I know what the "P" was supposed to mean. At least for now- for me it means NEXUS 6Paperweight...
man that really sucks, but sounds like you got a defective device and your problem is more with customer support than the phone itself. Glad I bought the insurance and won't have to deal with that issue. What would they do if you didn't have the cash or credit? That seems outrageous to me. I'd really be pissed if I was you. And you're within the 14 day return period. I'd have just returned it and bought a new one if I was in your shoes. Good luck though.