Why is my phone acting up since the new update?

[AC Question]

why is my phone acting up since the new update?

my Samsung s6 recently updated to the new update. when I receive a picture from my contact , my sister also receives it.. when I call her it says im calling voicemail, what's going on?

 

[B. Diddy]

Re: why is my phone acting up since the new update?

Welcome to Android Central! Are you talking about receiving a photo via texting (i.e., MMS)? Do you and your sister share the same Google account, or the same voice line?

 

[Tala A]

Re: why is my phone acting up since the new update?

she has an iPhone, yes through mms. its really weird, i have no idea

 

[B. Diddy]

Re: why is my phone acting up since the new update?

Do you share the same Google account, or perhaps the same iMessage account?

 

[Tala A]

Re: why is my phone acting up since the new update?

no she has an icloud and i have a Google account. we dont share anything. ever since the new update, my mms would be in separate texts and they go to her and me, I literally have no idea what can cause this

 

[B. Diddy]

Re: why is my phone acting up since the new update?

If the person sending the MMS was using an old group conversation that includes your sister, that might explain it. Ask the sender to try sending another picture, but this time create a new conversation (instead of adding to an old one).

 

[lucianus_luciferus]

Re: why is my phone acting up since the new update?

If you have switched from an iPhone you need to disable imessage

 

[Tala A]

Re: why is my phone acting up since the new update?

when I turn on group chat and send messages through group chat it shows my number as hers and shes not even included in any of these messages

 

[Tala A]

Re: why is my phone acting up since the new update?

I have had samsung for 3 years

 

[B. Diddy]

Re: why is my phone acting up since the new update?

If you ever had an iPhone and used iMessage, it's worth calling Apple Support to make sure your phone number is completely removed from the iMessage server, even if you've had your current phone for 3 years.