Galaxy S7: Can't open media with Android Photos app

[Android Central Question]

Hey guys, hope someone can help me out.
I've recently found that after taking a photo or video, the camera app crashes when I click on the thumbnail icon on the bottom right corner. Then when I try to edit or play those media files using the Photos app, it says 'file not found'.

I've tried unmounting and remounting my SD card, but that didn't do anything, in fact it made some of my media files disappear from the Photos app.

I can access, open and play all my media from 'My Files', even the ones that no longer show up in my Photos app.

It's pretty annoying, so if anyone has a fix for this, that would be great.

The phone is a Galaxy S7 running Android 7.0

Thanks

 

[B. Diddy]

Welcome to Android Central! Does this only happen when you try to save photos to the SD card? If so, the card is probably corrupt or defective. Try a different card. Remember, SD cards are inherently less reliable than onboard storage.

 

[RobAF]

Welcome to Android Central! Does this only happen when you try to save photos to the SD card? If so, the card is probably corrupt or defective. Try a different card. Remember, SD cards are inherently less reliable than onboard storage.

Hi, thanks for the reply. No I tried saving to the device but the same problem occurred.

 

[B. Diddy]

Does this still happen in Safe Mode? https://support.t-mobile.com/docs/DOC-28008. If not, then something you installed is probably causing the instability. You'd have to uninstall apps one by one until the problem goes away, unless you have some suspicion of which app it might be to begin with.