1. jeffkics's Avatar
    Home Screen Icons, Messages and Text Messages, when a message or text comes in the Icon shows the number 2. I press the icon and it brings me to the app where it says i have 1, and indeed there is only 1 message or text. The home screen icons are showing incorrect badge numbers. Its like the home screen icon 1 is missing.

    I have tried clearing cache and data from badgeapp

    I have a Note 8
    09-27-2019 10:03 AM
  2. yarnsrj's Avatar
    If you're referring to the messages icon count specifically, it could be that you have an old message in your conversation list that you haven't read. I had this issue and when I scrolled down my conversation, there was an old Unread message. Or on the conversation page of your messages app, click on the 3 dots in the upper right corner, then tap "Mark All As Read" and it should clear your icon count back to zero.
    09-27-2019 10:50 AM
  3. jeffkics's Avatar
    No unread messages in either. Happens on both TEXT and EMAIL icons only on Home screen. in the apps themselves it shows correct unread on top once i read it the icon on the home screen resets
    09-27-2019 11:49 AM
  4. mustang7757's Avatar
    No unread messages in either. Happens on both TEXT and EMAIL icons only on Home screen. in the apps themselves it shows correct unread on top once i read it the icon on the home screen resets
    Hi, welcome!
    Clear cache and force close each of those apps
    09-27-2019 11:50 AM
  5. B. Diddy's Avatar
    If that doesn't work, then go to Settings>Apps, tap Menu>Show System, and look for BadgeProvider (or something similar). Clear the cache/data from that app, then see if those faulty badges go away.
    09-27-2019 12:27 PM
  6. jeffkics's Avatar
    Already tried this
    09-27-2019 12:48 PM
  7. jeffkics's Avatar
    cleared data and cache on both, forced stop and rebooted phone, re-added email account. same
    09-27-2019 12:50 PM
  8. mustang7757's Avatar
    cleared data and cache on both, forced stop and rebooted phone, re-added email account. same
    Are you using a launcher?
    09-27-2019 01:07 PM
  9. jeffkics's Avatar
    No i am not
    09-27-2019 01:15 PM
  10. mustang7757's Avatar
    No i am not
    Try to to toggle the icon badge on and off by long pressing home screen on empty page and go into home settings
    09-27-2019 01:16 PM
  11. B. Diddy's Avatar
    If you don't mind setting your homescreens up again, you can clear the cache/data from the launcher app in the system settings.
    09-27-2019 02:10 PM

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