02-16-2016 03:19 AM
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  1. AC Question's Avatar
    AC Question
    My phone was stolen and factory reset but it was an abnormal reset so now its asking for Samsung account I'd and password that the phone was already signed into
    02-16-2016 01:33 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! That's Samsung's factory reset protection feature (which Google also does now). It a phone is factory reset before first removing the Samsung account (or Google account), the user has to input the Samsung account information upon finishing the factory reset.

    If your phone was stolen, how do you know it's asking for your Samsung account?
    belodion likes this.
    02-16-2016 03:19 AM
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