Update: After going through the claims process, here's what Asurion offered: I will be given a replacement 2014 version of the Moto X to cover the cracked screen of my 2013 Moto X. Since my 2013 Moto X was customized, I am getting a customized version for my replacement 2014 Moto X. The only catch is that my customized 2014 will be the exact same customization as my 2013 version. So same slate gray back, black front and yellow trim only new version.
Does anyone know how Asurion will honor the replacement of a moto maker customized 2013 Moto X 32 GB? My worst scenario would be a refurbished brick and mortar 2013 version (black or white); the best scenario would be a credit to build a 2014 32 GB version since the 2013 is no longer available to customize and order.
Anyone have any experience with this process with Asurion?
Thanks,
A
Does anyone know how Asurion will honor the replacement of a moto maker customized 2013 Moto X 32 GB? My worst scenario would be a refurbished brick and mortar 2013 version (black or white); the best scenario would be a credit to build a 2014 32 GB version since the 2013 is no longer available to customize and order.
Anyone have any experience with this process with Asurion?
Thanks,
A
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