Charging issues

[decraig2000]

Has anyone experienced any charging issues with your Z Play? I am going one year with my Z Play. I love the thing still and the major selling point for me, battery life, is still awesome. I run it hard and still at the end of the day am at over 50% in battery most days. However, lately I am having troubles getting the battery to even charge at all.

It started randomly a few months ago. I would plug it into the charger that came with the phone at night and about once a week, I would wake up the next morning and the phone would have charged little if at all. Now it is every day. The only way that I can get it to charge is to reboot the phone right before I plug it in, and even then sometimes it will charge 10% or so an then stop. Other days, it charges up full. I have recently started playing with different charging cables, charger plugs, etc, and it is always hit or miss. Sometimes, all it take is flipping the usb C connector over and plugging it in and it takes off. Other times it simply won't charge without a reboot. I do seem to be getting more consistent successful charges lately by not using the Turbo charger that came with unit and using a lower rate charger from an older phone.

Anyone else having this issue?

 

[B. Diddy]

It could be a problem with the charging port. Use a can of compressed air to blow it out, in case there's any debris stuck in there.

 

[kbz1960]

No issue with mine so far.

 

[decraig2000]

I have tried everything with this phone, including a complete factory reset. It will only charge on the low voltage chargers (I have a Motorola brand one) and even then it is hit or miss and nearly every time I have to re-boot the phone. I've tried multiple cables too, including a brand new Motorola branded one. Sometimes it will work if I flip the USB-C plug over, which makes no sense because it is designed to work either direction. I have tried blowing out the charging port on the phone as well.

Time to call Motorola since I only have about 3 weeks left on the 1 year warranty.

 

[jbird68]

No problems with mine. Had it for 1 1/2 years. Just recently had to reset back to factory because some app I installed caused my phone to restart many times throughout the day. It would run for 30 minutes or an hour before restarting. It's been fine every since the reset.

 

[Ry]

Sounds like a hardware issue.

 

[decraig2000]

Motorola is sending me a new phone as of yesterday.

 

[kbz1960]

That's great

 

[this_is_nascar]

Awesome...

 

[decraig2000]

My new Moto Z Play Droid came in yesterday. I got it up and running in short order. There is a definite difference in the feel in how a USB-C charger feels when it is plugged into this phone. There is a kind of "snap" feel to it, where on my old one it didn't feel that way. That definitely supports the thought that there was a hardware issue with the old one. The new one charges flawlessly so far. Thankfully I got this taken care of just before my warranty was up.

 

[kbz1960]

Good deal. Mine had that snap when new. Not so much anymore

 

[Soundtallica]

My Z Play has always been particularly picky about what chargers and cables work with it to charge it. Only the Motorola and higher quality stuff work.

 

[TJH132]

I like to think the USB-C port on the Z Play will last twice as long as other phones because I literally charge it half as much! I still love the Z Play's battery life!

 

[cdubb1]

I like to think the USB-C port on the Z Play will last twice as long as other phones because I literally charge it half as much! I still love the Z Play's battery life!

I agree!