Someone please help? Cannot forward calls

[bassplayrguy]

I forward calls every night using *72 followed by the 10 digit number. I'm on Verizon (and I have a Note Edge)
Does that work for you?

Do you repeat the process to turn call forwarding off?

 

[scmagee]

Bassplayrguy, I have the EXACT same issue with my Galaxy S5 after upgrading to 4.4.4. I will let you know what AT&T comes up with. Hopefully they will have a fix on their side and we will not have to do anything to our phones, like wait for the next release. I will be old and gray.

 

[Sweet Pikake]

Re: Call Forwarding?

AT&T is aware of the issue with the Note 4. IDK it affected the S5 also. For the 3 other network, all forwarding function works without intervention. I went back to my Nexus 6 cause I sometimes need to forward calls to my desk phone

 

[whitecollar]

Do you repeat the process to turn call forwarding off?

To turn call forwarding off you dial *73

 

[whitecollar]

Also with Verizon (and I assume other carriers) you can turn call forwarding on (and off) for your line on their their website.

 

[scmagee]

I will mention that AT&T knows about this for the NOTE 4 when I speak with them again. Thanks! That might help them expedite a fix for the GS5.

 

[bassplayrguy]

*72 does not work on ATT unfortunately

 

[Sweet Pikake]

Report: AT&T's Samsung Galaxy Note 4 to receive new version of Android 5.0
hoping help is not too far away

 

[Sweet Pikake]

Re: Call Forwarding?

updated to 5.01 still the issue.

 

[scmagee]

Re: Call Forwarding?

Well that is discouraging. I think you can put your sim in another (spare) phone, forward your number,
the put your sim back into your "good" phone and it will be forwarded. That way you can use your new phone, forwarded until AT&T gets this figured out. Ya know, this seems like a pretty big bug. I am hoping that AT&T treats it that way.

 

[Sweet Pikake]

Re: Call Forwarding?

I really hate to use sim card adapters, I got one stuck inside the original Note. In this case, I have no choice. I configured my Nexus 6 to do all those functions but IDK if it transfer over. My OLAM with AT&T recognizes the Motorola Nexus 6 as a flip phone although the AT&T associate scanned the bar code to register the IMEI.

This will be my last Samsung phone

 

[SpookDroid]

Re: Call Forwarding?

Sad that you blame Samsung devices stemming from an AT&T issue, but to each their own. Choice is always good

 

[Sweet Pikake]

Re: Call Forwarding?

https://forums.att.com/t5/Samsung-D...e-Update-Broke-my-Phone-Settings/td-p/4170378

I found this thread on AT&T community forum

 

[sweetypie31]

Re: Call Forwarding?

Upgraded to lollipop and thought that would help but it didn't. Not getting the sim card error but now I'm stuck on this in the pic.

Disclaimer : I never use call forwarding so it's not a big issue for me. I just want to try to help the OP figure this out.

Posted via the Android Central App

 

[bassplayrguy]

Re: Call Forwarding?

After downloading the update last night, my call forwarding is now working!!!

 

[sweetypie31]

Re: Call Forwarding?

After downloading the update last night, my call forwarding is now working!!!

That's great.

Posted via the Android Central App

 

[scmagee]

Re: Call Forwarding?

What update did you download? Lollipop? 5.x? Because Sweetypie31 updated to Lollipop and reports that it did not fix it.

 

[sweetypie31]

Re: Call Forwarding?

What update did you download? Lollipop? 5.x? Because Sweetypie31 updated to Lollipop and reports that it did not fix it.

The error message went away, but now when I go to open the call forwarding in settings it's stuck on reading settings.

Posted via the Android Central App

 

[Sweet Pikake]

Re: Call Forwarding?

The error message went away, but now when I go to open the call forwarding in settings it's stuck on reading settings.

Posted via the Android Central App

Since my phone is unlock, I went ahead and activated a T-Mobile sim. I had the same result. I called Samsung tech support, did trouble shooting and emailed me a shipping label. As of this morning, its on the way to Plano, Texas.

 

[scmagee]

I spoke with AT&T. I finally got to someone who seemed to know what was going on. It is a problem with the 4.4.4 release.
At least for the GS5. They are working on it and they have stopped rolling out the release to those who have not yet
upgraded. I was told that if I needed to, I could take my phone to Best Buy and have them reflash it to 4.4.2 to solve the
problem until the fix is rolled out via an OTA update.