1. badkitties's Avatar
    My Note 5 started having this problem yesterday.

    After I touch the home button or the power button
    wake up the screen, the touchscreen is completely
    non-responsive. If I turn the screen off and turn
    it back on again, then it's fine... then several hours
    later, the same thing would occur again.

    I have tried restarting it a few times. Also tried doing
    a battery pull. (just kidding... there's no removable
    battery... just testing to see if everyone is paying
    attention )

    I have not installed any new apps or made any
    changes in the last few days.

    Just wanted to see if anyone else has ever seen
    this problem. If not, I plan to do a complete
    factory reset and see what happens.

    Thanks!
    11-04-2015 10:35 PM
  2. B. Diddy's Avatar
    Try Safe Mode first, to see if it's a 3rd party app that might be causing the problem. https://support.t-mobile.com/docs/DOC-23216
    11-05-2015 01:47 AM
  3. sup3r1or's Avatar
    Im with this issue since day one. With me its worse. Capacitive buttons would come on but not screen regardless what i do for about 5 or 10 seconds. If it does on screen everything is frozen or unlock wont work. Then eventuallynit springs back into action. It all started just like what you describe but got worse. Tried factory reset and tried cache partition clear.
    There is a thread on xda and only proposal is to flash different firwmwarw which will void your warranty.
    So pissed off
    11-05-2015 07:55 AM
  4. Mdbills484's Avatar
    Disable Samsung Pay, wipe partition cache, enjoy your phone.
    11-05-2015 08:18 AM
  5. Kyle Hartman's Avatar
    I think battery pull is a good move, haha. I've had it a couple times over the last month or so. I've noticed it when I haven't done a phone restart in a couple days. I do that and then no issues

    Posted via the Android Central App
    32GB Note 5 Verizon
    11-05-2015 08:55 AM
  6. Kelly Kearns's Avatar
    Im with this issue since day one. With me its worse. Capacitive buttons would come on but not screen regardless what i do for about 5 or 10 seconds. If it does on screen everything is frozen or unlock wont work. Then eventuallynit springs back into action. It all started just like what you describe but got worse. Tried factory reset and tried cache partition clear.
    There is a thread on xda and only proposal is to flash different firwmwarw which will void your warranty.
    So pissed off
    Do you have an international version or US carrier version?
    11-05-2015 08:55 AM
  7. sup3r1or's Avatar
    International. On xda some flashed another fw with hit and miss.
    11-05-2015 10:53 AM
  8. Kelly Kearns's Avatar
    International phones are where I've seen this known issue.
    11-05-2015 10:56 AM
  9. badkitties's Avatar
    International phones are where I've seen this known issue.
    I have three Verizon Note 5s and they are now doing it. I did a factory reset on one of them.
    I removed the SIM card and put it in airplane mode, so it was just like when I unboxed it for the
    very first time. Will not touch it until tonight and see if the problem occurs...
    11-05-2015 11:20 AM
  10. Kelly Kearns's Avatar
    I have three Verizon Note 5s and they are now doing it. I did a factory reset on one of them.
    I removed the SIM card and put it in airplane mode, so it was just like when I unboxed it for the
    very first time. Will not touch it until tonight and see if the problem occurs...
    Have you received an update of any kind? Security or app?

    Does it happen the same if on WiFi or on mobile?
    11-05-2015 11:36 AM
  11. badkitties's Avatar
    Have you received an update of any kind? Security or app?

    Does it happen the same if on WiFi or on mobile?
    now that I think about it, all three have received the recent
    OTA update from Verizon.(the one that enabled Verizon
    Note 5 users to install Samsung Pay) Don't know if that
    was the reason? I did install Samsung Pay on all of them,
    but uninstalled them after I submitted them for the free
    wireless charger offer.
    11-05-2015 11:46 AM
  12. Kelly Kearns's Avatar
    now that I think about it, all three have received the recent
    OTA update from Verizon.(the one that enabled Verizon
    Note 5 users to install Samsung Pay) Don't know if that
    was the reason? I did install Samsung Pay on all of them,
    but uninstalled them after I submitted them for the free
    wireless charger offer.
    Might want to disable Samsung Pay with package disabler, wipe cache..
    11-05-2015 12:27 PM
  13. badkitties's Avatar
    Might want to disable Samsung Pay with package disabler, wipe cache..
    but they were all uninstalled.... I'll try wiping the cache tonight.

    the only reason I even installed it was to get the free wireless chargers.

    Thanks!
    11-05-2015 02:10 PM
  14. Kelly Kearns's Avatar
    but they were all uninstalled.... I'll try wiping the cache tonight.

    the only reason I even installed it was to get the free wireless chargers.

    Thanks!
    Oh.. Can only be uninstalled on Verizon.
    11-05-2015 02:15 PM
  15. badkitties's Avatar
    Oh.. Can only be uninstalled on Verizon.
    because we didn't get Samsung Pay preinstalled on the Note 5.

    Are you saying that non-Verizon Note 5 can't uninstall the Samsung Pay app?
    11-05-2015 03:10 PM
  16. Kelly Kearns's Avatar
    because we didn't get Samsung Pay preinstalled on the Note 5.

    Are you saying that non-Verizon Note 5 can't uninstall the Samsung Pay app?
    Right.. And IIRC, it might can only be disabled with Package Disabler Pro. That isn't 100% it is possible it can be disabled in App Manager.
    11-05-2015 03:26 PM
  17. Troneas's Avatar
    I've experienced this issue mostly in my first week or two with the phone (bought it a month ago); would happen once or twice a day.

    Have not experienced it as often lately - perhaps once this past week.

    International version unlocked as well.
    11-05-2015 04:08 PM
  18. badkitties's Avatar
    Right.. And IIRC, it might can only be disabled with Package Disabler Pro. That isn't 100% it is possible it can be disabled in App Manager.
    oh, wow, so Verizon's willingness to allow Samsung Pay on the Note 5 in the beginning has actually paid off for owners?
    Kelly Kearns likes this.
    11-05-2015 04:49 PM
  19. babygirl0419's Avatar
    I'm only having problems with my back button. When I tap it I can hear it click but it stays on the same page.
    11-06-2015 12:12 PM
  20. StarDon's Avatar
    I'm only having problems with my back button. When I tap it I can hear it click but it stays on the same page.
    01-09-2016 05:49 AM
  21. StarDon's Avatar
    I thought I was the only one experiencing this. I have a US issued TMobile Note 5 out the box. I did not drop it and there isn't any water damage. I've concluded it's a system glitch. We can't all be having the same problems with different carriers. I have seen a lot about Samsung pay which can make sense. It was already preloaded on the phone but when I activated it, I noticed the back button won't work. It is as if the left hand side of the screen acts up on certain points at certain times. Usually after a reset or power down/up, it is corrected. I didn't buy this phone to reboot it every so often to access certain parts of the screen. FIX THIS SAMSUNG ๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก
    01-09-2016 05:54 AM
  22. babygirl0419's Avatar
    I thought I was the only one experiencing this. I have a US issued TMobile Note 5 out the box. I did not drop it and there isn't any water damage. I've concluded it's a system glitch. We can't all be having the same problems with different carriers. I have seen a lot about Samsung pay which can make sense. It was already preloaded on the phone but when I activated it, I noticed the back button won't work. It is as if the left hand side of the screen acts up on certain points at certain times. Usually after a reset or power down/up, it is corrected. I didn't buy this phone to reboot it every so often to access certain parts of the screen. FIX THIS SAMSUNG ๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก
    Ikr. I have the Verizon Note 5. I got a replacement and it does better. The crazy part about it is with the replacement it only does it when I'm looking at gmail.
    01-09-2016 09:15 AM
  23. Kelly Kearns's Avatar
    I'm not having any of the issues but I still don't have Samsung Pay active because they still don't take my bank card yet.

    Samsung Pay is a new app, just out of beta, it very well could be causing issues.

    People using Samsung Pay need to be doing bug reports to SAMSUNG PAY, not Samsung, so they can look into this. It is very normal for an app just out of beta to cause problems.
    01-09-2016 11:10 AM

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